onlinePBX

I am surprised by the approach to pricing. Why not offer a complete solution that includes all modules right away? Why make separate purchases for external numbers and recordings when they are so important? In the end, the cost of the full module turns out to be significantly higher than initially expected. I'm also amused by the free callback widget. They really offer it for free, while other services sell it. But here's the problem: without a virtual PBX, it won't work, so you'll have to purchase their program. However, it would be unfair to criticize this feature. The callback is provided for free through telephony; you only pay for the main phone tariff. And you don't have to worry about finding and setting up the widget, so it's truly a nice addition. The PBX is quite flexible in its settings. You can connect multiple operators, change call processing algorithms, and there's a convenient analytics system. There have been no call drops or malfunctions. All calls are recorded, and you can access and download any conversation recording at any time. If the service lowered the price for using all the modules, I would have no complaints at all.

Date of experience: окт 13, 2025

OnlinePBX helps attract clients through a capture form on the website. The system allows for detailed call routing setup. For example, when a client calls, the PBX automatically connects them to the responsible manager, while an official greeting plays; if the office is empty, the call is redirected to a mobile phone. Unlike a regular call, where no one might pick up or manual switching would be necessary, everything happens automatically here, and clients are always in touch. If a manager misses a call, the system creates a task for a callback. All call information is duplicated to the supervisors. There are reports and statistics for each day, including data on which numbers receive calls most frequently and which managers are more active. Call recording allows for monitoring each employee's performance. The PBX is reasonably priced, but some additional features, such as recording or external numbers, require extra payment. To evaluate the system, you don’t have to purchase it right away; you can test it for 14 days for free to understand its full potential. The telephony interface is very simple, and no special knowledge is required to work with it. If a person knows how to use a computer, they can figure out the system in a day. When connected to accounting programs, the service can help set everything up remotely with some popular systems.

Date of experience: сен 24, 2025

In our work, we use amoCRM, which has an integration with OnlinePBX from the start. We chose it to provide a virtual PBX. The setup was done without our involvement — the developer connected via TeamViewer and configured everything remotely. It took only 20 minutes. We didn’t delve into the integration, and it continues to work smoothly; we use the main features. With this telephony, you can make calls directly from the CRM with just one click. A separate contact is created for each client, where the call recording is saved. However, this feature had to be activated separately, as call recordings are not included in the basic version. If a client is unable to get through, the person responsible for the contact receives a notification reminding them to call back. The implementation of the new product did not affect the quality of work, and the operators quickly adapted to the new capability. The cost of the service is about 2000 rubles per month, as several operators are working and the call recording function is used.

Date of experience: ноя 08, 2025

Whenever any issues arise, they respond quickly and help resolve them. We struggled for a long time to set up the integration between retailcrm and onlinePBX. In the end, it turned out that the error was due to our incorrect setup of the integration and not adding the external Beeline numbers in onlinePBX. The specialist Stanislav personally contacted Beeline, requested the necessary data, and set everything up. Thank you so much, we are very satisfied and plan to continue our collaboration!

Date of experience: ноя 02, 2025

Good day! We used this service for several years, but at the end of 2019, new rates were introduced for the following year. And here’s the surprise - the price doubled. Not by 10-20-30 percent, but exactly doubled. After we threatened to terminate our partnership, the price returned to its previous levels. Such a "let's see if it works" policy is simply disgusting and shameful. A company with good quality service and technical support failed the test of resilience. In the end, we decided to refuse the services of this company. Draw your own conclusions.

Date of experience: янв 24, 2025

Unfortunately, we have to disappoint you. The program is generally good, and the technical support is also up to par, but there is one "but"! This program is used by legal entities as well. However, your accounting department, unfortunately, not only behaves rudely towards clients but also does not understand the document flow! And this is the very document flow that is mandatory in our country! As a result, clients find themselves at risk. You can name the invoices whatever you want, for example, "Invoice," but essentially it remains just a regular payment invoice. This document is not a reporting document for the client. The closing document for the client is the act of completed work or the UPD (if you are working with VAT). Your "accounting" not only does not know this but also shows disrespect. After the subscription ended, you lost us as clients! I do not recommend!

Date of experience: дек 26, 2025

The telephony service easily integrates with amoCRM, allowing managers to make calls to leads directly from the interface. Call recordings are attached to lead cards, providing the opportunity to listen to them and evaluate the manager's performance. When a call comes in from a new client, a new lead is automatically created in amoCRM. In the service's dashboard, the logic for call forwarding can be flexibly configured for incoming calls. For example, if an existing client calls, the call first goes to the responsible manager for that lead. If they do not answer, the call is redirected to a substitute manager. If neither manager answers, an answering machine with a pre-recorded message kicks in. If a call comes in outside of working hours, the answering machine with a message is also activated.

Date of experience: ноя 29, 2025

In December, the manager who worked remotely through onlinePBX left, and there was no longer a need for the service, so I didn't renew the license. In early March, I noticed that a payment for the service had been charged to my account. I logged into the app and discovered that I had set up an autopayment, and money was deducted in February and March. There was no autopayment in January, so it's hard to assume that I activated it myself, as I hadn't accessed the service since December. Previously, there were situations where the telephony was paused when the manager went on vacation, and the license simply expired; I didn't renew it, and no money was deducted. After that, we would pay for the license again, the number remained, and we continued working. Now I'm being told that even though the license has expired, the number is still mine, so money is being deducted. However, without a renewed license, I can't use the services, even if I wanted to. I don't understand what the money was deducted for, and they don't want to issue a refund. They claim that there were many calls this year, but in the statistics of my account, there isn't a single incoming or outgoing call.

Date of experience: авг 01, 2024

The telephony service is clearly lagging behind its competitors. Firstly, after connecting the number to the PBX, it immediately ended up in a spam database, which prevented managers from reaching clients. Although it was possible to change the number, that doesn't solve all the problems. Secondly, on September 6, 2024, our IT department began receiving numerous complaints that internet calls were not going through in either Yekaterinburg or the Moscow metro. I am ready to provide all correspondence. How can a technical system be so poorly organized, enter the market, advertise its services, and block clients' IP addresses, only to then not unblock them? The reason, as you might have guessed, is supposedly incorrect data in the control panel. So, if you make a mistake with your password on social media, it should block your IP address so that you can never access it again from any device. The access recovery system at OnlinePBX is simply magnificent. There are no words needed; everything is obvious. We happily switched to ***, where there is a simple outgoing call carousel feature that was missing in OnlinePBX. The conversion rate for reaching clients has increased by 200%. People, avoid such mistakes; there are reliable telephony services out there, don’t be fooled by low prices. *** are true leaders in the market.

Date of experience: июн 04, 2024

I connected a phone system from PBX for my fitness center. Previously, I used regular mobile numbers, but this led to constant misunderstandings, many calls were lost, and not all clients made it into the database. Now, those problems are gone. Every call is recorded in the system. If the administrator doesn't answer a call (which is also noted), it gets redirected to me. The same goes for calls outside of working hours. I also added a call recording feature to evaluate the performance of managers and administrators. Now, I've been offered call tracking for ad analysis, and I'm considering it. Overall, I'm very satisfied with the quality of the phone system. Although I'm now spending more on communication than before, it's completely justified by the increase in income due to more effective handling of client calls.

Date of experience: сен 20, 2024