In our work, we use amoCRM, which has an integration with OnlinePBX from the start. We chose it to provide a virtual PBX. The setup was done without our involvement — the developer connected via TeamViewer and configured everything remotely. It took only 20 minutes. We didn’t delve into the integration, and it continues to work smoothly; we use the main features. With this telephony, you can make calls directly from the CRM with just one click. A separate contact is created for each client, where the call recording is saved. However, this feature had to be activated separately, as call recordings are not included in the basic version. If a client is unable to get through, the person responsible for the contact receives a notification reminding them to call back. The implementation of the new product did not affect the quality of work, and the operators quickly adapted to the new capability. The cost of the service is about 2000 rubles per month, as several operators are working and the call recording function is used.
