The telephony service easily integrates with amoCRM, allowing managers to make calls to leads directly from the interface. Call recordings are attached to lead cards, providing the opportunity to listen to them and evaluate the manager's performance. When a call comes in from a new client, a new lead is automatically created in amoCRM. In the service's dashboard, the logic for call forwarding can be flexibly configured for incoming calls. For example, if an existing client calls, the call first goes to the responsible manager for that lead. If they do not answer, the call is redirected to a substitute manager. If neither manager answers, an answering machine with a pre-recorded message kicks in. If a call comes in outside of working hours, the answering machine with a message is also activated.
