Reviews of the company are mostly negative, with users noting issues with support and product functionality.
Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.
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I worked at one company with Megaplan and at another with Bitrix. Both services are free and don't offer anything special. This time, the startup team convinced me to try Pirrus. It's an equivalent to those project management systems but less functional. Bitrix significantly outperforms it in capabilities. Here, there are only basic functions, and constant support requests with suggestions quickly become tiring. In terms of convenience, Pirrus doesn't seem any better. You need to get used to each system, and in Bitrix, I can easily perform the same tasks as here. The interface isn't more user-friendly, and the speed of work is the same. However, the Pirrus app for Android is simply terrible. I can't delete or modify comments or attachments in a task. To fix this, I have to completely delete the task. I also couldn't remove an employee from a task whom I added by mistake, and they still have access. Lastly, what annoys me is the absence (or malfunction) of the draft feature. I can start writing text in the app, accidentally close it, and everything I've written disappears. Overall, these small flaws ruin the impression of working with it. I would rather return to the tried-and-true Bitrix than work with such emerging services.
Pirrus combines the functions of email, messenger, Google Forms, task planner, and much more. It can be used for free or on a paid basis. I tried the free version, and honestly, for a small company, the paid version isn't really necessary—who actually needs 10 gigabytes of storage, backups, external directories, and so on? Although, of course, that's useful too. It's nice that there are no limits on the number of connected users, which is a big plus. However, there is a limit on the number of tasks—100—which isn't really a problem. All functions work well; you can add participants, communicate, share documents, and upload files. There are integrations with Google Drive and OneDrive. The app is even available for free, which is very convenient. You can attach files of any format—whether it's a Word document, audio file, or even photos and videos. Pirrus can help save space, although that's more theoretical since no one is going to delete their email or messenger, as Pirrus is needed for internal work, while the rest is for external communications. So the real benefit in this is questionable. I especially liked the document approval feature, which allows you to quickly get signatures from different people, even if they're in different locations. I sent a document to the workspace, and within 10-15 minutes everything was signed without the need to run around. There are some downsides, although they aren't critical. For example, the chat doesn't show who is currently active, which any messenger can do. There's also no read receipt feature, which I didn't really like. Perhaps this has been fixed in the latest versions, but I haven't used Pirrus for several months.
Our team has about 10 people. Previously, we used a combination of email and messengers like Telegram and WhatsApp, and then we switched to Slack. The main problem was that it was difficult to control project execution and track their status. We started looking for a way to organize deadlines and assign responsibilities. We settled on Trello, which turned out to be quite convenient. However, we soon went back to searching for other solutions, as we needed not only to track projects and tasks but also to collect requests from the website and support ongoing projects, similar to a service desk. We tested Payrus, and it addressed most of our current tasks; we were satisfied! The only thing we would like to improve is having a to-do list within a single task. You can use a Kanban board, but it's excessive for small tasks.
I really liked the document approval process and the ability to customize it without the help of programmers. Working with versions is also convenient: you upload a new file, and next to the old one, a "previous" version label appears along with a "go to latest" button. Additionally, we organized a route for onboarding new employees; we have many couriers, and this is very convenient. Everything is like in a checklist: documents, uniform jacket, route, money, terminal, goods, and so on. Approving decisions is also comfortable, as the necessary manager joins only at the stage when their opinion is needed and does not interfere in discussions. There are plenty of features; I haven't explored everything yet. The only thing that's missing is Gantt charts.
The program is not suitable for coordinating complex structured contracts, where numerous revisions and constant uploads of new versions considering the counterparties' edits are necessary. When used on a PC, the preview does not allow you to see changes, so you have to constantly upload documents (and what if there are more than 50?). There is no protection against editing tasks by participants in the approval process who are not initiators (for example, anyone can set or cancel deadlines and change the status of the approver). There is no protection against accidental button presses, such as "Approve" or "Postpone," and it is impossible to group all actions for adding or moving approvers into one line — if the contract is being approved for several months, this leads to the creation of a cumbersome table that is difficult to work with. In the central part, there is no clear separation by days; it is only implemented as a pop-up menu, which is extremely inconvenient. When a previously uploaded file is replaced by one of the participants, it is not highlighted in red to indicate that the file has been changed — everything is displayed in gray, and it is not always noticeable unless you look closely. If two stages were not initially created and then a second one needs to be added, all approvers automatically become observers. The program is extremely inconvenient for working with contracts that require approval from multiple counterparties and drag on for a long time.
Notifications for recurring tasks do not come through. I create a task, set its recurrence, but the responsible people do not receive notifications. In my café, there are many actions that repeat on certain days, so I wanted to integrate Payrus and even bought an iPad to make it easier for the staff to work. I reached out to customer support, but I never received a response. It seems they are not interested in interacting with new users.
At the beginning of December, I submitted an application for a product I was interested in. Now it's the end of January, and I haven't received a single call. I've called at least five times, reminding them of the need to get in touch with me. I'm still waiting. It's scary to become a client of this company if there's such indifference at the beginning of the collaboration. I always thought that sales managers valued new clients, but it seems I was wrong.
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Pyrus is an online service for task and project management that helps teams organize their work and interact effectively. The platform offers tools for automating business processes and enhancing productivity.
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