Mango-Office receives high ratings for the quality of its services and customer support. Users note significant improvements in work organization and client interaction.
Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.
Review Time
Judging by the reviews here, the operator's telephony is doing well. I would like to not only confirm this but also share information about a new excellent workforce management service. If you, like me, spend a lot of time creating schedules for a large number of employees, this service will be a real lifesaver. It automates the entire process. I recommend it to everyone!
We have been working with the operator for a couple of months now. Overall, our impressions of their work are positive. However, the high prices compared to our previous operator slightly tarnish the picture. Nevertheless, we knew in advance from the reviews that we would receive quality connection, good technical support, and functional software for this price. And indeed, everything I mentioned, as well as the reviews here, is true.
This service will be useful not only for large companies but also for small businesses, despite the cost. For us, this is not a problem, as we are confident that we are paying for quality service and excellent offerings. By the way, speaking of the high level of services, I want to thank the programmers and operators for the new WFM service, which has significantly eased my work thanks to the automation of the employee scheduling process.
Currently, we are in the peak of vacation season. Letting employees go is risky, as we have staffing issues. However, the chatbot from Mango has helped us manage this situation. Yes, its cost, like all operator services, is quite high, but it significantly eases the workload for operators. The chatbot has not made any mistakes in consulting or processing orders so far. We are very pleased with our purchase.
This operator has higher service prices than competitors, but we hardly notice it because the quality of the connection and the software is excellent. Additionally, there's another aspect that makes the operator not so expensive: free pool numbers that are used for analyzing advertising demand. This allows us to understand which sources are ineffective and which ones yield results. By the way, this is call tracking, and I think marketers are well aware of this tool.
After a disappointing experience with a previous provider, we doubted that it was possible to find a single provider with good virtual telephony and quality equipment. However, our collaboration with Mango Office changed that opinion. Their telephony is not only stable but also provides excellent voice transmission. The equipment is top-notch, supplied by well-known brands. I'm sure it will serve us well for a long time.
I am very satisfied with the work of the operator, who provides stable communication for three call centers. The technical support has never let us down. I also want to express my gratitude to the programmers at Mango Office for the WFM. This service has been saving me a lot of time and effort in creating employee schedules for several months now. WFM automates this process using historical data.
The connection is good, but it heavily depends on the quality of the internet. Once, my Wi-Fi broke at home, and I had to work only from my phone — in the end, everything went quite well. The Talker app turned out to be very useful. Overall, it really helps when you're in meetings or on business trips. Colleagues don’t get lost and don’t call on mobile. By the way, I like that we stopped communicating in the WhatsApp chat, as we often got confused between personal and work messages. I had a few awkward moments with memes.
We tested the Mango Office contact center and after that decided to purchase it on a permanent basis. We deal with the sale of used equipment after repair. The contact center allows us to easily interact with clients in convenient ways, both by phone and in writing. Standard inquiries, such as business hours, are handled by robots. During the work process, employees have access to extensive analytics, and a WALLBOARD is connected. Every week, I set a task for mass calling, and everything is configured just the way we need it. Deals are processed directly in the system, and no additional software is required. As for service and price, we are completely satisfied.
I started working with Mango Office for the first time and I won’t go into details, just share my experience. I have fitness courses across the country, and the VoIP system turned out to be extremely necessary for us, as well as the contact center. Here’s what I can note: 1. Mango Office has flexible pricing plans. The manager found a package that perfectly suits our business. 2. The free Mango Talker includes chats, call recording, and a company phone book. 3. The menu functionality is extensive, but everything is intuitive. 4. In our package, features such as Call-back, line status display (BLF), and employee authorization via PIN code are available at no extra charge. 5. The contact center supports all channels: email, phone, SMS, and social media. 6. For a small additional fee, we added multi-regional support. 7. Support is available 24/7 and demonstrates a high level of customer orientation.
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Mango-Office is a company offering an online service for automating business communications. It develops solutions that help organizations optimize communication and management processes.
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