Virtual PBX Rostelecom

A good option for business. The system integrates well with CRM and offers many useful features. For example, with the PBX, you can avoid losing clients. It intelligently distributes calls between mobile and landline phones of operators based on their presence in the office, and during peak times, it can simultaneously redirect to multiple numbers. This allows for a reduction in the number of operators on staff. Since I work in sales, the efficiency of each specialist is important to me. To evaluate their performance, you can analyze the calls: you can see how many calls were made, how the plan is being met, and how long the communication with the client lasts. All information is collected in the call log, which allows for a clear assessment of an employee's productivity. Additionally, call recordings are saved and can be downloaded to a computer. I used them for analysis and to demonstrate successful sales techniques when one of the employees showed good results. Employees can also communicate within the system, and each is assigned a short number for convenience. Such calls are not charged. What I am not satisfied with is the price. Rostelecom cleverly offers a package of its services, including internet, TV, and many unnecessary options, which ultimately ends up being cheaper than purchasing separately. But I already have internet, and the rest is not needed for work. The basic PBX rate seems too expensive to me.

Date of experience: мар 24, 2026

On one hand, the telephony service from Rostelecom is quite good. It is not very expensive compared to similar offerings from other providers, and they even have their own app - a softphone. With it, operators can receive calls from clients remotely, call them, and conduct video calls. This app also functions as a corporate messenger. Internal communication is free, requiring only internet access, although there are certain requirements for that. They claim that the telephony works without interruptions even at a speed of 64 kbps, but I have a speed of 256 kbps, and the connection is sometimes unstable. There are instances when calls get dropped, and during conversations, there are noise and other issues. The price is generally in line with the quality, but they could still improve the service. The system has some glitches, and the settings can easily get reset: I set up a schedule for distributing calls among operators, but it got reset the next day. This has happened three times during my entire time using the service. In my opinion, call recording is pointless. I don't know what they do with the audio files to save space on the server, but the quality of the recording is worse than the call itself.

Date of experience: апр 27, 2024

With Rostelecom, I was able to quickly set up a phone system in the office. There was no need to lay any lines; we just connected to the internet, and the phone started working. There's an option to connect a free 8 800 number, but I'm still considering whether it's worth it. In addition to standard call reception features, you can record employee conversations, set up forwarding rules, configure greetings, and monitor the work of the PBX and operators. The prices are a bit high, and I wasn't entirely happy with the billing. It's a typical approach for a telecom company, where each package of minutes is tied to a specific number of employees. For example, I pay 1,500 rubles for 5 workstations and get a package of 1,000 minutes. Naturally, it's not always possible to even come close to that number of calls. I've seen more advantageous offers from other operators, but I still chose Rostelecom since I've been their client as an individual for a long time. The phone service can only be connected for legal entities. To evaluate the quality of the service, there is a trial period. Unlike other services that offer only a couple of days, here you get a full 2 weeks. This allows you to assess both the connection and the functionality. I liked everything back then, so I continue to use it.

Date of experience: мар 20, 2025

In the VATS from RT, we have organized a home doctor call service. Sometimes on weekdays during working hours, someone decides to carry out various tasks. And it doesn't matter that the whole city has been trying to call the clinic for two hours to get a doctor. If you feel like it, consider alternative communication channels, don't repeat our mistakes... Everything else is satisfactory: routing, statistics, working modes, priorities, and so on.

Date of experience: фев 07, 2026

I signed a contract with Rostelecom, but this company does not have functioning notifications for low balance. My phone stopped working three times, and the support staff seemed to try to fix it, but the notifications about running out of funds never appeared. Due to the account blockage, I lost sales. In the end, I decided to stop working with them and do not recommend collaborating with this company, as they simply cannot establish alerts for insufficient funds!

Date of experience: июн 26, 2025

I liked that there is an option to test this product for free at the beginning. I'm also pleased that a complete analysis of employees, their productivity, and so on is provided. I think this is a very useful feature. Additionally, it integrates well with CRM systems without slowing down performance. However, the prices for this product are certainly not impressive.

Date of experience: дек 27, 2024

Hello! I have been using the services of this company for a year. Now, for more than two months, I can't disconnect from them! For three months, they have been demanding payment for services I don't need! The company is trying to squeeze out a few extra thousand from everyone who wants to cancel their services, instead of creating a positive impression and encouraging people to return or recommend them.

Date of experience: авг 30, 2025

The balance runs out, but you won't find out about it. You won't receive a notification, and there won't be an invoice either. When you log into your personal account, you'll be scratching your head, but you still won't understand how to generate a payment invoice. You might try to write to customer support, but you won't get a response. You can't reach your personal manager either. If you write through the application form for connection, they'll call you back right away. You'll tell them to ask the personal manager to contact you, and he will call, but only after a few days. You'll ask him to send the invoice, but in the end, you still won't receive it... And the phone number listed in official sources goes silent for an indefinite period. Well done, guys!

Date of experience: сен 19, 2024

The VATS app works terribly, or rather, it doesn't function at all. I made one call, and then when I try to dial a number, the call automatically drops. To call again, I have to restart my phone, and only then do I have a chance to get through. Additionally, when dialing a number from the keypad instead of the phone book, some digits don't appear because the panel with the receiver covers them.

Date of experience: дек 28, 2024

The trial period looks quite attractive, but in my opinion, there aren't enough options for outgoing calls. The support works excellently and is always ready to help. However, the interruptions in service are concerning, and it's not very pleasant to spend extra time fixing them. Overall, compared to other companies, the price is quite reasonable.

Date of experience: май 25, 2024