A good option for business. The system integrates well with CRM and offers many useful features. For example, with the PBX, you can avoid losing clients. It intelligently distributes calls between mobile and landline phones of operators based on their presence in the office, and during peak times, it can simultaneously redirect to multiple numbers. This allows for a reduction in the number of operators on staff. Since I work in sales, the efficiency of each specialist is important to me. To evaluate their performance, you can analyze the calls: you can see how many calls were made, how the plan is being met, and how long the communication with the client lasts. All information is collected in the call log, which allows for a clear assessment of an employee's productivity. Additionally, call recordings are saved and can be downloaded to a computer. I used them for analysis and to demonstrate successful sales techniques when one of the employees showed good results. Employees can also communicate within the system, and each is assigned a short number for convenience. Such calls are not charged. What I am not satisfied with is the price. Rostelecom cleverly offers a package of its services, including internet, TV, and many unnecessary options, which ultimately ends up being cheaper than purchasing separately. But I already have internet, and the rest is not needed for work. The basic PBX rate seems too expensive to me.
