TicketsCloud

Application 24216994. My wife purchased tickets, but now we won't be able to attend the event, and she decided to request a refund. The application was submitted a month and a half before the event date. In reality, they are refusing to return our money, and everything stated on the website turned out to be irrelevant (according to the operator). Each time, the operators come up with new reasons why we won't get our money back, which clearly violates the law. It seems they expect people not to go to court, but I plan to do so and will share the process later. I have the impression that they are not actually selling tickets, and it all looks like a scam.

Date of experience: дек 04, 2025

The concert was canceled by the organizers, and they only informed us about it five days before the event. The TicketsCloud team reacted quickly to the situation. They provided guidance on what to do in this situation! The money for the tickets was refunded in full, despite the difficult circumstances with event cancellations due to the pandemic! The negative reviews that appear online can be considered actions of competitors.

Date of experience: янв 01, 2026

At the end of December, I bought a ticket for a concert of a famous band in Moscow, even though I'm from St. Petersburg. Due to the situation in the country, I decided not to take any risks and requested a refund for the ticket, doing so more than a week before the event. I filled out the feedback form and immediately encountered the first problem. The service informed me that if I wanted to return the ticket less than two weeks before the event, I would only receive 50% of its cost. I thought this was unreasonable, but I continued to wait. Not receiving a response, I wrote an email and faced the second problem. The support team politely replied that there were less than three days until the event, and therefore, I would not get a penny back. They also lied about the date I submitted my refund request. They didn't care when I sent the ticket. A correspondence ensued with more than 20 messages. The staff changed, but they all repeated the same thing: "We won't refund the money because of the pandemic and the decree." Eventually, the last representative explained that according to the original decree No. 442, refunds should have been made within 30 days in case of cancellation or rescheduling. Later, in the amendments of decree No. 830, the refund period for cancellations was extended to 180 days, but nothing was mentioned about refunds for rescheduling. This is what the lawyers refer to, and they are right. In other words, the support service claims that the money simply won't be refunded. The entire correspondence: i.imgur.com/eJVD5Aa.jpg i.imgur.com/BYH1CPg.jpeg Ticketscloud is a scam, and they don't hide it. I urge all performers to refuse to use this service, as they are outright deceiving users. If anyone from this service tries to justify themselves, they should be prepared for the fact that I won't let this go unnoticed.

Date of experience: окт 07, 2024

Terrible service, for two days the staff promised to call back but ignored my requests. In the end, they said, "we are not involved, please contact the organizer." I have made returns at other places, and they always accommodated their customers, but here I am facing such incompetence for the first time. It's not enough to just tell the customer "I understand, but I can't help." You are a support service; your duty is to solve problems. What is the point of you if you can't help? In the end, I lost 3200 rubles.

Date of experience: мар 29, 2026

I bought tickets back in 2020, but the event was canceled, and I still haven't received my money back. No one took responsibility. I requested a refund and submitted applications, but when I called to check when I would get my money back, they told me they had no record of me at all. It’s already 2022, and I still don’t have my money. I do not recommend using this platform.

Date of experience: апр 27, 2025

Constant difficulties with withdrawing funds. The promised 7% commission actually turns out to be higher, as their system is set up to take more money. There is theft of funds from an account that no longer belongs to the ticket office, from which the commission has already been deducted. The managers are unable to solve problems. They respond with rehearsed phrases and ultimately delicately ignore you...

Date of experience: фев 12, 2026

I purchased tickets through this service, but I accidentally selected the wrong date for the event. I started calling the manager to change the tickets to another date. Over the phone, I was advised to submit a request by sending an email, and I did just that. To improve the service, I would recommend sending at least some notification to the audience that the email has been read and the request has been processed, along with a reference number. Then I contacted an operator in the chat, who reached out to the concert organizer, and he managed to exchange the ticket for another date. However, the new ticket is not sent, and the barcode remains valid for the new event, which is a bit concerning. Unfortunately, the organizer canceled the event, and I did not receive any notification about it. It would be nice to inform the audience if an event is canceled, as no one wants to show up for a concert only to find it has been canceled. I thank the manager who offered a choice between a refund or an exchange. I chose the refund, and the money was returned to me the next day (without a service fee).

Date of experience: апр 18, 2026

I bought 4 tickets instead of two. A refund is only possible in case of illness (they require a medical certificate as proof, which violates my rights) or they suggest that I sell the extra tickets myself! I also have to ensure attendance at their events if I can't make it myself! I do not recommend it to anyone!

Date of experience: апр 22, 2025

The concert was canceled, but these scammers refuse to refund the money, claiming they are just intermediaries and all risks in case of cancellation fall on the Buyer. The support service is rude, stating that the refund is my problem. They take no responsibility for anything. Real crooks! I have filed a complaint with the Investigative Committee regarding the actions of these scoundrels.

Date of experience: апр 22, 2026

I bought tickets for an event. The booking process was very quick. I got sick, my blood pressure shot up to the limit. I decided to return the tickets, but faced difficulties. Either I need a sick note or a confirmation of a relative's death. I just have no words. This is absolute madness! Everything can be returned: train tickets, plane tickets, and items - why should a person have to explain their reasons?! Don't buy tickets on this site.

Date of experience: окт 22, 2025