At the end of December, I bought a ticket for a concert of a famous band in Moscow, even though I'm from St. Petersburg. Due to the situation in the country, I decided not to take any risks and requested a refund for the ticket, doing so more than a week before the event. I filled out the feedback form and immediately encountered the first problem. The service informed me that if I wanted to return the ticket less than two weeks before the event, I would only receive 50% of its cost. I thought this was unreasonable, but I continued to wait. Not receiving a response, I wrote an email and faced the second problem. The support team politely replied that there were less than three days until the event, and therefore, I would not get a penny back. They also lied about the date I submitted my refund request. They didn't care when I sent the ticket. A correspondence ensued with more than 20 messages. The staff changed, but they all repeated the same thing: "We won't refund the money because of the pandemic and the decree." Eventually, the last representative explained that according to the original decree No. 442, refunds should have been made within 30 days in case of cancellation or rescheduling. Later, in the amendments of decree No. 830, the refund period for cancellations was extended to 180 days, but nothing was mentioned about refunds for rescheduling. This is what the lawyers refer to, and they are right. In other words, the support service claims that the money simply won't be refunded. The entire correspondence: i.imgur.com/eJVD5Aa.jpg i.imgur.com/BYH1CPg.jpeg Ticketscloud is a scam, and they don't hide it. I urge all performers to refuse to use this service, as they are outright deceiving users. If anyone from this service tries to justify themselves, they should be prepared for the fact that I won't let this go unnoticed.
