I purchased tickets through this service, but I accidentally selected the wrong date for the event. I started calling the manager to change the tickets to another date. Over the phone, I was advised to submit a request by sending an email, and I did just that. To improve the service, I would recommend sending at least some notification to the audience that the email has been read and the request has been processed, along with a reference number. Then I contacted an operator in the chat, who reached out to the concert organizer, and he managed to exchange the ticket for another date. However, the new ticket is not sent, and the barcode remains valid for the new event, which is a bit concerning. Unfortunately, the organizer canceled the event, and I did not receive any notification about it. It would be nice to inform the audience if an event is canceled, as no one wants to show up for a concert only to find it has been canceled. I thank the manager who offered a choice between a refund or an exchange. I chose the refund, and the money was returned to me the next day (without a service fee).
