Reviews of BIFIT Cash Register are mixed, but overall users note both positive and negative aspects. The program is suitable for small businesses, but there are issues with technical support and functionality.
Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.
Review Time
Bifit Kassa is truly free. At first, I expected there would be hidden fees, additional modules, and features that would require payment, leaving only limited functionality. But everything turned out to be genuinely free, which surprised me. There are no subscription fees, installation fees, or charges for advanced features. Although there is a paid version, it hardly offers any additional benefits, only priority support, which I haven't needed yet, so it's not relevant for me. The paid version also lacks ads, which is typical for free products, but that doesn't bother me. The company offers a cloud service and software for managing online cash registers. The app is available on Android and iOS, as well as on Windows and even Linux. I lowered my rating due to the quality of the app's performance, especially on Android. Perhaps there are fewer bugs on iOS or none at all, but I try to use the app as little as possible. It's best to work through the personal account. The service connects well with the cash register and performs all necessary operations, such as income, expenses, and returns. You can accept payments in cash or by card, even when part of the amount is paid in cash and part by card. It also supports inventory management and the ability to conduct stocktaking. Additional features, such as rounding amounts to the nearest ruble, really speed up calculations when dealing with cash, and there is also the option to print additional information on the receipt.
The drawbacks I encountered while using the app: - the cash register opening and closing receipts did not display the cashiers' TINs, even though it worked fine in another cash register program. They promised to fix it; it might be related to the operation of the Shtrikh SmartPOS-F cash register; - when the customer had more money than the purchase amount, there was confusion in the receipt. The total amount matched what was received, but the change was indicated, even though it was correct since the customer paid more. It looked one way at the cash register, but everything was calculated correctly in the personal account. - the app lacks analytics; you have to look for it in the personal account. It's unclear why everything can't be combined in one place. - there was a case of duplicate items. I plan to abandon this app and switch to a more serious paid online cash register and accounting system. I'm considering Ecam, as free solutions are certainly good, but I need stable operation without failures.
The online cash register Bifit is an excellent solution for those who want to avoid unnecessary expenses. If you look at the nearest competitors, they offer more features, but they charge a subscription fee that usually starts at 500 rubles per month. There are also options with a free minimal tariff, but all additional features are paid. In this regard, Bifit wins, as it offers more capabilities for free than other services with free tariffs. Another advantage is its excellent compatibility with all models of cash registers. At least, that's what they claim; I have an Atol 30F, and everything works without any issues. So, everything is fine with this model, I can confirm that. In operation, Bifit performs adequately. There was only one incident with duplicate product entries, but that happened a long time ago. The duplicates had a tax rate of 20%, and when I tried to process the receipt, the cash register displayed an error about an unknown tax rate. I had to work a bit to resolve the issue. It turned out that the error was related to technical work on their servers. Since then, similar situations have not occurred. I have been using this system for a long time, and it completely satisfies me.
Against the backdrop of a new wave of online cash register implementation in July, many individual entrepreneurs began to think about choosing equipment and software. When selecting software, I immediately noticed BIFIT Cash. I also considered Evatore, but the free version of BIFIT definitely attracted me. However, if I had known about the potential integration issues, I would have thought twice before making the purchase. I have a Sberbank terminal for cashless payments installed, and the service did not want to integrate with it at all. As a result, for some time, I had to issue two receipts since the terminal and the cash register worked separately. They changed something in their software, and now I managed to connect BIFIT on my phone to the terminal via Bluetooth, as I was advised.
I have been using the Retail Cash Register for a year now and I have no complaints. Whenever any issues arose, they were quickly resolved through the sales department and technical support. I am on the paid plan (Cash Register Plus) and I do not regret my choice. For a relatively low price, EGAIS and labeling are available. It's convenient to track analytics in the personal account. They notify me of all updates via email, and I try to stay updated regularly to avoid problems. This really helps.
I was switched to the KASSA PLUS tariff without my consent on Friday (10.09.2020). On Saturday (10.10.2020), I noticed that a large part of the inventory in the cash register was missing. I tried to call customer support, but the automated response said that the tariff is not serviced on weekends and suggested contacting them on Monday or writing an email. However, it's difficult to find the correct email address on the website, as only a phone number is listed in the "support" section. I received a response to my email asking me to provide my TIN, phone number, and tariff. This raises the question: why do you need this if you already know my tariff from my phone number? You should know who I am, as well as my email address and TIN, since you changed my tariff without my consent. Now, with maximum POLITENESS, I am waiting for Monday (while simultaneously restoring the lost inventory) to receive a CONSTRUCTIVE answer to the question - where did the inventory go?
Several times the product database was reset, and I had to recreate it from scratch, which took time, led to lost profits, and caused a lot of stress. Moreover, there is no 24/7 phone number for technical support. In the evenings on weekdays and on weekends, you are left to deal with problems on your own; all issues are resolved only via email. If it weren't for the qualified staff and the ability to quickly switch to another program, I would have gladly moved all my retail outlets to different software.
Everything is very simple and clear; anyone, even without experience as a cashier, can figure out the interface. Technical support responds promptly and through various channels, we even asked questions on VK! It’s perfect for small retail businesses. You just need to add products, accept payments, and issue receipts. We have the MSPOS cash register, and everything works great; there have been almost no failures in the last six months. After updates, there were sometimes errors, but we contact technical support, and they quickly help resolve the issue. We recommend it!
Terrible app and customer support. I have a product with a characteristic where the unit of measurement is kg. In the inventory movement report, where it says "Product in assortment," kilograms appear, but in the items, it shows pieces. I contacted customer support, but they refer to different reasons. At first, they said they entered pieces, then they corrected it, and now it comes out this way. Explain how this is related? A person cannot make a mistake, even if we did everything correctly. I ask again how to fix the situation? They suggest deleting the incoming document and creating a new one. I did that, but the document still shows kilograms. Nothing changed. They ask for the document number and the items I am correcting. This has already been mentioned several times in the correspondence. I provide the information. And what do you think? They just take and replace these items with another product that has no characteristics. As a result, there are kilograms listed. They themselves changed it to a product that is on my stop list. I have never encountered such chaos. I have been working in accounting for over 20 years with various programs. Regarding the app: 1. It is impossible to view balances on a specific date. 2. Products from the stop list were sold. I don't know what they did after my inquiry, but now it seems they are not being sold. At first, it seemed like I was just looking in the wrong place, but now it seems fine. However, realizing that they can interfere and change everything at any time, I understand that something happened. 3. Balances are displayed incorrectly. Balances show 0, even though there is inventory movement (sales). There should be a negative balance, but it is not displayed at all. It's as if nothing was sold. 0 remains as it was. Only one item shows a negative, and it doesn't correspond to the sales. This is just the first issue I've encountered. Horrible.
The technical support service is just terrible. It's impossible to get through by phone, they don't respond on Telegram, and they reply to emails with delays: you have to wait for a response, and if you don't manage to catch them in time, you get a status of "Resolved." They don't provide complete information on inquiries. I've been trying to change the installation address of the cash register for a month. Perhaps it's worth introducing tax liability for such organizations, which currently only threatens the owner of the cash register; then maybe they will start to take action.
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BIFIT Cash Register is an online service providing solutions in finance and accounting. The company offers convenient tools for managing cash operations and accounting, allowing businesses to effectively control their financial flows.
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