Terrible app and customer support. I have a product with a characteristic where the unit of measurement is kg. In the inventory movement report, where it says "Product in assortment," kilograms appear, but in the items, it shows pieces. I contacted customer support, but they refer to different reasons. At first, they said they entered pieces, then they corrected it, and now it comes out this way. Explain how this is related? A person cannot make a mistake, even if we did everything correctly. I ask again how to fix the situation? They suggest deleting the incoming document and creating a new one. I did that, but the document still shows kilograms. Nothing changed. They ask for the document number and the items I am correcting. This has already been mentioned several times in the correspondence. I provide the information. And what do you think? They just take and replace these items with another product that has no characteristics. As a result, there are kilograms listed. They themselves changed it to a product that is on my stop list. I have never encountered such chaos. I have been working in accounting for over 20 years with various programs. Regarding the app: 1. It is impossible to view balances on a specific date. 2. Products from the stop list were sold. I don't know what they did after my inquiry, but now it seems they are not being sold. At first, it seemed like I was just looking in the wrong place, but now it seems fine. However, realizing that they can interfere and change everything at any time, I understand that something happened. 3. Balances are displayed incorrectly. Balances show 0, even though there is inventory movement (sales). There should be a negative balance, but it is not displayed at all. It's as if nothing was sold. 0 remains as it was. Only one item shows a negative, and it doesn't correspond to the sales. This is just the first issue I've encountered. Horrible.
