I was switched to the KASSA PLUS tariff without my consent on Friday (10.09.2020). On Saturday (10.10.2020), I noticed that a large part of the inventory in the cash register was missing. I tried to call customer support, but the automated response said that the tariff is not serviced on weekends and suggested contacting them on Monday or writing an email. However, it's difficult to find the correct email address on the website, as only a phone number is listed in the "support" section. I received a response to my email asking me to provide my TIN, phone number, and tariff. This raises the question: why do you need this if you already know my tariff from my phone number? You should know who I am, as well as my email address and TIN, since you changed my tariff without my consent. Now, with maximum POLITENESS, I am waiting for Monday (while simultaneously restoring the lost inventory) to receive a CONSTRUCTIVE answer to the question - where did the inventory go?
