Verbox

AI review summary

Based on 2 reviews

100% positive 0% neutral 0% negative

Verbox offers convenient features for working with clients, which users positively note. However, there is an opinion that the functionality does not stand out significantly against competitors.

What people like

Great chat features for tracking client actions
Client mouse control facilitates interaction
Useful reports on client actions
Flexible pricing plans and convenient payment terms

What people don't like

Functionality is not surprising; there are competitors with similar capabilities
Need to change plans depending on the number of clients

Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.

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Irakliy Guest

1 year ago

A few months ago, I started using Verboks and recently switched my plan. The pricing policy here is very convenient: you can pay for unique inquiries or choose a regular plan based on usage time. I had a few clients before promoting, a maximum of 2 people a day. I didn't see the point in an expensive subscription, so I chose the largest package of inquiries, which I updated several times. Now, I've switched to monthly payments, as I'm getting 3-4 inquiries a day, and separate payments have become unprofitable. The plans don't differ in functionality. I wasn't surprised by the functionality, as Verboks isn't the first online chat I've used. Operators can transfer dialogues to each other, the system automatically finds a free operator, there’s a separate chat for them, and more. The program collects data about the client: source of the visit, location, IP, browser, and OS. Visually, the chat fits perfectly into the website design and has successfully integrated into our CRM system. Overall, everything works as it should and is worth the money.

Date of experience: January 31, 2025

Юрий Гаврилов Guest

2 years ago

The chat has excellent features. For example, I can monitor the client's actions on the website. I see which pages they open, what they click on, and what they type. This allows me to send prompts in a timely manner. Instead of text messages, I can use a pointer to show exactly what needs to be clicked on the page. However, the main feature is controlling the client's mouse. This is much more convenient than pointing with a pointer. I simply connect to their browser and take over control. The information gathering and reporting function is also useful, especially regarding the client. I can see their transitions, visited pages, search queries used, and much more. This information is very important for further optimizing my store's advertising. Sometimes there is an assistant in the chat, and I can oversee their work. The chat tracks average response time, missed and processed inquiries, and feedback. All statistics are presented in the form of graphs rather than dry text. I consider the other features standard, so I won't mention them. I really liked the chat, so I immediately purchased it for 2 years. On average, it costs about 600 rubles a month for two operators – me and my assistant. For one operator, the cost would be half. There is also a free usage option for three people, but the features are heavily limited, and the chat is only suitable for messaging.