The chat has excellent features. For example, I can monitor the client's actions on the website. I see which pages they open, what they click on, and what they type. This allows me to send prompts in a timely manner. Instead of text messages, I can use a pointer to show exactly what needs to be clicked on the page. However, the main feature is controlling the client's mouse. This is much more convenient than pointing with a pointer. I simply connect to their browser and take over control. The information gathering and reporting function is also useful, especially regarding the client. I can see their transitions, visited pages, search queries used, and much more. This information is very important for further optimizing my store's advertising. Sometimes there is an assistant in the chat, and I can oversee their work. The chat tracks average response time, missed and processed inquiries, and feedback. All statistics are presented in the form of graphs rather than dry text. I consider the other features standard, so I won't mention them. I really liked the chat, so I immediately purchased it for 2 years. On average, it costs about 600 rubles a month for two operators – me and my assistant. For one operator, the cost would be half. There is also a free usage option for three people, but the features are heavily limited, and the chat is only suitable for messaging.
