Umnico

We switched to Umnico from another service that unexpectedly raised its prices. Here, the rates are much more reasonable. The first three days of use are free, but in my opinion, that's not enough for a full test of all the features. It would be better to have at least a week. The functionality of the service is truly impressive. Currently, we are using no more than 20%, but that's enough to increase the efficiency of the company. We mainly use the messenger aggregator — it works reliably and without delays. The chats are convenient, all dialogues are saved, and you can always monitor the employees.

Date of experience: October 23, 2024

The service offers a convenient and well-documented API for integration, as well as excellent technical support. I connected it to my automotive paint store on WooCommerce and 1C, and everything works quickly and without errors. I initially tested the free plan, which fully met my needs in terms of functionality and reliability. The paid plans seem reasonable; they pay off for me with just one average order. With the proper setup of the chat, a high conversion rate into leads is achieved. Social media connections are also easy — I have VKontakte and Instagram working.

Date of experience: December 21, 2024

The platform for automating customer inquiries turned out to be very convenient and modern. It has all the necessary features for communicating with clients. After a month of use, we noticed a significant increase in clients from messengers and social networks. Therefore, we plan to continue using it. The conversion rate for clients is top-notch, one hundred percent. This is truly a powerful tool for attracting new clients. I was especially pleased with the free trial period, which allowed us to test the platform.

Date of experience: May 8, 2025

The platform is really convenient and saves time on finding clients and communication. Everything has become much simpler. You can connect all messengers, and all correspondence is in one window. Setting up sales and statuses along with analytical functions allows you to assess effectiveness and make changes to sales. This is a powerful application that I recommend for increasing profits.

Date of experience: June 15, 2025

I have been using Umnico for over six months now and I can say that the service works reliably and offers a wide range of features. It is the only one with official integration with Instagram and is also more affordable than other options. The integration of Instagram and WhatsApp with amoCRM is done well. There are, of course, areas for improvement, but overall the results are satisfying. I recommend trying this service; there is a trial period. I am happy with my choice and confident that I won't be disappointed in the future.

Date of experience: October 29, 2024

I've been using the service for a short time, but I've already been able to appreciate its advantages. I especially like the feature that automatically transfers clients from the bot to an operator — it has significantly eased the load on the call center. There are also AI bots for sending out messages and handling various small tasks, which greatly simplifies work. The integration with the CRM is top-notch. The service runs smoothly, and the sales team is always ready to help with any questions. As for support, it's often easier to figure things out on your own than to wait for their response.

Date of experience: July 13, 2024

The platform is very convenient and easy to use; no specific skills were needed for implementation. If questions arise, support is always available and helps without any problems, although sometimes the response comes a bit slower than one would like, but that's not critical. All messengers are available and can be managed from one place. Everything can be customized and sorted according to your preferences, which has greatly simplified the work for both us and the managers. At the moment, this is the best solution among those we have tried; competitors are significantly lagging behind. I recommend giving it a try.

Date of experience: July 12, 2024

For a long time, my online store only offered customer support via phone and email. As a result, customers sometimes had issues receiving their keys via email, and they would start to panic and call support. No one wanted to write an email, and the phone line was overloaded. I accidentally came across the Umnico website in the rankings, after which I connected Telegram and WhatsApp. Requests began to be processed consistently within the department, and after a month of using the service, the phone line was significantly relieved. Umnico has some shortcomings, but the main function — managing conversations in messengers — works great, and communication via email and phone is also supported. I'm satisfied for now.

Date of experience: November 8, 2024

At first, the manager insisted on a yearly subscription, but we decided to try just one month. The setup went through tech support, and everything was going well. As soon as we decided to pay for six months, problems started: there were questions about fine-tuning and payments, and we were constantly sent to different chats, being told it wasn't their issue. We needed to send a photo through the chat in the autoresponder builder (Avito does this via a link), but tech support said it was a paid service. Although they promised it was possible, after payment we found out that it wouldn't work. Then we were redirected again for our inquiries, told that a refund was impossible according to their contract, and they stopped responding. In the end, the service doesn't work properly, and we found a similar, cheaper alternative and are now creating chatbots ourselves in the builder. Out of the 6-7 months we paid for, we only used it for 1.5 months; I can confirm every word, I have screenshots.

Date of experience: February 7, 2025

The program is just terrible. Everything, from the prices to the support, is a complete failure! I never thought work could be so torturous: the support team acts as if we are to blame for the problems, and the speed and quality of their responses are simply awful. It's unclear what the developers are even doing. We had a bug that caused the program to crash constantly, and for a month, we only received template responses advising us to restart WhatsApp and reconnect. This led to nothing, just a loss of history. We reported that we had done everything, and only then did something start to work. How is that possible? It's obvious that the problem is on your side; everyone can see that. The delay in receiving messages from clients reached up to 40 minutes, and this is also about Umnico! The development department didn't want to meet, and my "personal" manager only promised to help but ultimately ignored me. Question: are you all okay? Why do you treat your clients so dismissively? Umnico absolutely does not care about our problems. Look at the statistics of inquiries? Why?! I do not recommend this terrible program and this team to anyone, and I hope to never encounter you again. We are severing all ties and wish for you to close down as soon as possible to stop ruining customer service!

Date of experience: September 28, 2024