Umnico

Umnico truly facilitates interaction with clients, allowing our managers to reduce working time and increase productivity. This gives us the opportunity to focus on other important tasks and not lose profit. We are very satisfied with this service and recommend it to anyone who wants to manage their business effectively. A big thank you to the Umnico team for such a convenient and useful tool!

Date of experience: April 18, 2026

We are very satisfied with the service! We have been using it for about a year for both ourselves and our clients. It is convenient and reliable, which is extremely important for us. Everything works smoothly, and we are confident in the security of our data. Thank you for such a wonderful service, Yumiko!

Date of experience: June 22, 2025

The YumNiko team truly deserves praise. I have been using their services for six months, and my impressions are only positive. Working with WhatsApp and Telegram in both B24 and YumNiko, I noticed that we have good support in YumNiko, while B24 focuses on sales. I tried different messenger services and can say that each has its own features, which is quite normal for integration with external systems. YumNiko has many interesting functions: detailed descriptions of integration errors, the ability to forward messages between WhatsApp and Telegram, which other services lack. I haven't encountered any stability issues; the site was only unavailable for a few minutes a couple of times in the fall. There was one situation when one of the operators couldn't access the system, but it wasn't critical. As for the comments about WhatsApp, it's likely referring to the gray WhatsApp. All the services I used worked more or less fine, but for numbers with a high volume of inquiries, it's better to use the official WhatsApp.

Date of experience: November 20, 2025

The service is completely non-functional. The connection is constantly dropping. Technical support responds with template phrases and sometimes simply ignores requests. Managers often change, and I have to explain the problem from scratch each time. Refunds are not being processed — it's been over a month under review. Don't believe the positive reviews; everything here is bad, and they don't want to return the money. We purchased 4 integrations for a year and have just lost that money. Additionally, we spent a lot of time and nerves on integrating with Bitrix and training managers, and we lost clients while figuring out what was wrong. Even if the service worked, there are many nuances that hinder proper automation with the CRM. The last response from the manager was shocking: "Yes, these functions are not working correctly. We suggest you buy the integration with WA Business; there it will definitely work." We are preparing documents for court, as they do not want to part ways amicably. And let's not forget about their business reputation — the owner of the company couldn't care less. As the management is, so is the quality of the service.

Date of experience: August 5, 2025

I installed the WhatsApp Business API, and for the first few months, everything worked great. However, later on, there were issues with sending messages, even though all the templates were approved. I was promised that everything would be fixed, and within an hour, they really resolved the issue. There haven't been any serious errors since then. I have been collaborating with this company for a long time, and they offer a good price/quality ratio. Overall, the managers and technical support respond quickly to inquiries, and the service is stable. I recommend it.

Date of experience: March 2, 2025

The multichannel service really helps optimize work and improve the conversion of inquiries through messengers and social networks. We started using it when we noticed a decline in conversion in some social networks. The platform is well thought out both functionally and technically. The settings are very flexible, the launch is quick, and the overall performance is stable. I was pleasantly surprised by how smart the bot turned out to be. The tech support could have been a bit quicker the first time, but overall all issues are resolved, and the managers are friendly and responsive. This platform has already proven its effectiveness, especially in the first two months when various nuances usually come to light.

Date of experience: April 19, 2025

I have been using this service for about six months now. At first, there was a free trial period, and overall, I am satisfied. The interface is intuitive. If questions or problems arise, you can reach out to customer support, although responses don't always come quickly. Otherwise, the sales department staff are very polite, which is nice.

Date of experience: June 17, 2025

I have been using Umnico for communicating with clients for several months now, and during this time I realized that the platform really helps to gather all messages in one place. I no longer lose requests and can see the history of dialogues, which significantly saves time, especially with a large number of inquiries. The interface is intuitive and simple, so I didn’t have to spend a long time figuring it out. The sales department quickly explained how to work with the system, and everything was set up promptly, so I started using it right away. The specialists are friendly and always ready to help with questions, which is nice. The only downside is that sometimes the technical support doesn’t respond immediately, but it’s not critical. Overall, the platform has fully met my expectations and helps to organize work with clients, which is extremely important for our business.

Date of experience: January 31, 2025

The service is really convenient, chats don't get lost and work quickly. We started with a 3-day trial period and then decided to use it permanently. Everything is well organized, the interface is simple. I've been using it relatively recently, and overall my impressions are positive. But there is one "but": sometimes it takes a long time to reach support, which makes it hard to focus on the issue. Support should take a cue from the sales department — I have no complaints about them. When we connected the office numbers, they explained everything in detail and helped us.

Date of experience: January 27, 2026

We started using this CRM a few months ago and are very satisfied. We were especially attracted by the ability to increase sales through automation via a Telegram bot. The managers helped us with any questions, provided detailed consultations, and suggested how to proceed. The connection went smoothly, and the integration works great — messages arrive without delays. The support is top-notch, available 24/7, for which we thank them. We confidently recommend this system.

Date of experience: September 8, 2025