For a long time, my online store only offered customer support via phone and email. As a result, customers sometimes had issues receiving their keys via email, and they would start to panic and call support. No one wanted to write an email, and the phone line was overloaded. I accidentally came across the Umnico website in the rankings, after which I connected Telegram and WhatsApp. Requests began to be processed consistently within the department, and after a month of using the service, the phone line was significantly relieved. Umnico has some shortcomings, but the main function — managing conversations in messengers — works great, and communication via email and phone is also supported. I'm satisfied for now.
