Umnico

I installed the Umnico plugin on my website and created an account. I added a widget with contact buttons: "Telegram," "WhatsApp," and Umnico itself. But after a week, I realized that this service wasn't right for me, and I decided to remove the buttons. I removed the widget code, deleted the plugin, and rolled back the website, but the buttons still remained. Support does not respond to questions about how to completely remove the plugin. After several inquiries, my account in Umnico was blocked. I consider this plugin to be fraudulent, and the company's behavior to be inadequate. I do not recommend it, as it is unclear where the data goes and whether they are stealing customer card information. I am thinking of going to court and the police.

Date of experience: July 16, 2024

We used this service for a long time, but in 2025, when we activated the integration with Max, problems started. In October 2025, it stopped working, and we were promised that everything would be fixed, but a whole month went by and nothing changed. In the end, we decided not to renew our subscription and requested a refund for the unused period, but we were denied, citing the user agreement. Wonderful!

Date of experience: July 21, 2024

I have been using Umnico for several months now, and this service really simplifies working with messages from different messengers. All chats are gathered in one window, which eliminates the need to switch between applications, and the speed of processing requests has significantly increased. I especially liked the simple integration with amoCRM and Bitrix24 — everything connected without any unnecessary settings. The support responds quickly and helps resolve any issues. Overall, Umnico leaves an excellent impression — it is a stable, user-friendly, and useful tool for communicating with clients.

Date of experience: January 16, 2025

Recently, my team and I switched to this platform, and we are all satisfied. In my opinion, it is truly the most convenient system for working with clients, collecting analytics, and managing correspondence. Communication has become much easier. Connecting all the necessary messengers went smoothly. In the past few months, there hasn't been a single failure. The functionality is top-notch, everything is gathered in one service. I recommend it; I haven't found any drawbacks.

Date of experience: August 25, 2024

We have been using this platform for about a year, and it completely satisfies us. Working with clients has become much easier. The setup takes only 10-15 minutes, and the interface is very user-friendly. Throughout our usage, there have been no serious issues. The platform integrates popular messengers, which really simplifies work. I'm also pleased with the quick response from customer support. I hope it stays that way. I recommend it!

Date of experience: August 31, 2024

My colleagues recommended Umnico for consolidating all communication channels, and I have no regrets. I am currently connecting requests from the website, WhatsApp, and Telegram for the sales department, and it is really convenient. All interactions with clients are gathered in one interface, and no message gets lost. Connecting the messengers turned out to be easier than I thought: for WhatsApp, I only needed a phone number, and for Telegram, I just had to create a bot following the instructions. Everything was set up in just half a day. Now the managers work in one window without the need to switch between tabs, which significantly speeds up the processing of requests and their conversion into deals. I am especially pleased with the built-in CRM feature. There’s no need to maintain separate accounting spreadsheets anymore — the entire history of correspondence, status, and notes on clients are always at hand. The service is intuitive and stable; I recommend it for improving the efficiency of sales and support departments.

Date of experience: October 29, 2025

I have been using this platform for automating customer inquiries for several months now, and it has significantly eased my work. The user-friendly interface and clear settings allow for quick processing of requests. I especially like the customer segmentation feature and the ability to personalize responses. Overall, my impressions are only positive. I recommend it to anyone looking for a reliable solution for handling inquiries. It is an excellent tool for optimizing business processes. I have no complaints at all.

Date of experience: October 23, 2024

The service provides a simple and well-documented API, which greatly simplifies integration. The professional technical support is also top-notch. I integrated it with an online store for automotive paint on WooCommerce and the accounting software 1C. The system works stably, without failures. I initially took advantage of the free trial period, which allowed me to confirm the reliability of the service. The subscription price seems reasonable, and the costs are quickly justified from the very first average order. The chat setup helps attract customers and increases the number of inquiries from clients.

Date of experience: May 14, 2024

Be careful — there are no warnings on the service's website! If you add test channels to Umnico and connect their widget to AmoCRM, it will be impossible to delete the test channels. They will keep appearing in all deals and contacts, regardless of their number. Even if you remove the widget and the channels themselves in Umnico. Other issues that the platform does not mention can only be guessed at. There is no trust in it; it is unreliable. I do not recommend it. Support does not respond at all, as if it doesn't exist.

Date of experience: December 11, 2025

Everything constantly freezes, doesn't work, and messages disappear. Support doesn't help resolve issues, and the money paid is not refunded — this is a violation of Russian laws. If you want to waste your time, nerves, and energy, and be ignored, then this is the place for you. Otherwise, it's better to turn to reputable companies rather than this unclear outfit. It feels like someone is just sitting at home in Ukraine and scamming Russians out of their money.

Date of experience: January 28, 2025