Virtual PBX from MegaFon | Cloud Telephony for Business, Tariffs and Prices

We have four beauty salons, and this service allows us to see all calls on one screen. By activating megafon.ru, I immediately receive all calls. Recordings of all calls are saved, and the administrators respond from regular mobile phones. This is very convenient for analyzing and comparing different salons: it shows where more calls are coming in, who is missing them, and how the conversations are conducted. The administrators are aware of this and communicate over the phone more effectively. I highly recommend it.

Date of experience: июл 31, 2025

We were looking for a mobile operator to integrate with amocrm. It was important for us that calls from mobile phones were automatically recorded in amocrm, without the need to install applications and the possibility of deception by managers. After testing all the operators, we concluded that Megafon turned out to be the fastest, and the first impression was confirmed — it became the best and most functional solution. We recommend it.

Date of experience: июн 21, 2024

From everything I've learned, this is truly the most optimal PBX that works on mobile phones! We didn't install anything, neither phones nor apps, we just use our mobiles, call as usual, and all recordings are saved. They recently added a great conference room feature, it's just fantastic! We simply call the number 500 at the scheduled time for the meeting and join the general conference, even if there are five of us! Thank you for the service provided.

Date of experience: дек 14, 2024

I'm writing this review to draw attention! I've tried many PBXs, and Megafon turned out to be the best option. It has many advantages, such as the multi-phone business service — I won't go into detail, it's better to check it out yourself. The CRM is indeed excellent, integrations are simple, missed calls are forwarded to Telegram, and the Megafon Communicator app is just a find (at least, working in one service = fewer problems), especially under sanctions. I'm glad I chose Megafon. The pros can be listed for a long time. But why only 2 stars? Let me explain. Today is January 7, and since December 30, we have been losing clients in droves. Missed calls come with delays or don't come through at all. We receive about 2500 calls daily, but the PBX has only shown 200-700 since the 30th, with most incoming calls not being displayed. Unfortunately, this is not the first time this has happened this year. It's hard to assess the losses, but I think we've missed out on a couple of million in turnover, which is a lot and, unfortunately, overshadows all the advantages. Moreover, they had an excellent tariff line "Manage" — and one "cloudy" day they stopped working with the communicator, meaning only through the phone, which is useless for many. We had 2 tariffs connected, and I was promised that the old conditions would be preserved, meaning the tariff was supposed to work through the communicator, and since it was archival, they weren't allowed to change it. But they disconnected it... I consider this extremely inappropriate on Megafon's part. Okay, I think, they want to make money, and the "Manage" tariff is unprofitable for them since they buy the connection themselves, making this tariff burdensome for the company. They promised to create a package of minutes for outgoing calls, but have been ignoring it for two months. How is that possible? They will lose clients, and business clients are still more attractive, or am I missing something? In the end: an amazing PBX could be, if not for such silly situations. I see two problems: something happened with the technicians, as a failure lasting more than a week is catastrophic for business. The second problem is the approach of the staff. Where is the promised package of minutes? Where is the call from the manager or a response to my email about the tariff? Where is the response to my inquiry in the personal account? Basically, these are standard problems, like many in business: people and technology. The idea and implementation are amazing up to a certain point, there really are no analogs. But now I will be looking at other operators who seem to offer their technical solutions in the form of communicators within the CRM.

Date of experience: янв 01, 2025

This is the worst phone system. Here’s why. 1. You have several personal accounts — one for call recordings and settings, another for topping up the phone system account, and a third for adding balance... 2. The managers constantly change, and each time I have to explain to them what field we work in, how we operate, and what we need. 3. Money after payment can take up to 4 days to arrive... 4. To transfer phone numbers from one legal entity to another, you need to write 4 applications, which take about a week to process. 5. Occasionally, our personal manager disappears, and I have to call the hotline, explaining everything from the beginning again. The hotline doesn’t know if we have a personal manager and advises writing a new application if he has left, to connect a new one. 6. Sometimes calls simply do not appear in the phone system, even though everything is paid for, and the hotline insists that "this cannot happen," apparently believing that clients are collectively lying about being unable to reach us. 7. If you have phones from different regions, you need to write several applications to combine them: one for adding to the personal account, another for the phone system, and if they are different legal entities, even more applications are required. 8. There was a problem with transferring numbers; the hotline said they would send a link to fill out the application, but it turned out to be non-working. After three attempts from different devices, they finally sent the application to our email. In the end: - To change anything, you will need to write a million applications. - No one will promptly resolve your issue. - Forget about a personal manager. - A million personal accounts with different logins and passwords. - It’s better to top up your communication account two weeks in advance.

Date of experience: мар 17, 2025

Good day! We connected on April 18, and already on April 19, the first failure occurred. The second failure happened on April 28. On the positive side: the personal account for the VoIP service is convenient. It's very easy to set up employees, work schedules, voice messages, and call forwarding. Indeed, the design looks nice and is user-friendly. However, there are also downsides: 1. The second failure occurred in less than a month. 2. Technical support informs that the VoIP employee does not work today, on Saturday. Is it normal that the largest operator in the country has technical support available only on weekdays? 3. Problems are not resolved, but merely postponed, without providing real timelines. First, they promise to fix it in 2 hours, then by evening, and the next morning — again by evening. 4. Calls are lost. One client called (and there is a recording of the conversation where she says she tried to reach us several times and only managed on the 4th attempt) — there is no information about these calls in either the CRM or the VoIP personal account. I sent a letter to technical support — received no response. I gave a couple of stars for the nice personal account — it really is stylish and convenient. It seems that the VoIP service from MegaFon is some kind of by-product: there are no losses, but it doesn't bring in any profits either. So why invest in it?

Date of experience: июн 17, 2025

We integrated the system into Bitrix24. As a corporate communication tool, it worked quite well, and all calls were recorded. However, we encountered difficulties with analytics. There were other issues as well, but at least we managed to export statistics to Excel. You are assigned a personal manager, but the speed of implementing changes leaves much to be desired. The main problem became access to the cabinet. Finding the correct cabinet address turned out to be quite challenging, as we had to navigate through numerous links. Some cabinets were related to the business account, while others were for the telephony cabinet, which constantly caused confusion.

Date of experience: дек 31, 2025

We used this PBX, but it wasn't our main one, and thank goodness for that. The staff is completely incompetent. If the connection is lost, they won't call you back, and it's impossible to reach them. There's no personal manager, so you have to write emails and try to figure out who this wonder is, but we never found out. They were unwilling to solve the problem. I do not recommend it! The complaint is not about the service itself, but specifically about the support - this is very important. If a problem arises, you won't get any help!

Date of experience: дек 30, 2024

In our company, we use this solution for call recording, and integration with CRM and SIM cards from other operators is available if needed. The mobile app allows you to track statistics. The connection is generally good, although there are occasional glitches. The personal account is quite simple. However, I give it a "4" for the interaction with technical support: they promise to call back, but it doesn't happen.

Date of experience: фев 04, 2026

I set up the MegaFon Virtual PBX for a small company with several branches in different cities. At first, everything seemed quite simple and clear. However, in practice, the situation was far from ideal. First of all, I was disappointed by the terrible call quality, which is absolutely unacceptable for a business. Thus, the MegaFon Virtual PBX cannot boast of stability. Another drawback is the slow account replenishment, which takes about 5-7 days. On the positive side, there is integration with Bitrix and the ability to easily record calls. Nevertheless, I cannot recommend this virtual PBX, as choosing MegaFon puts you at risk of encountering unpleasant problems.

Date of experience: июл 04, 2025