Good day! We connected on April 18, and already on April 19, the first failure occurred. The second failure happened on April 28. On the positive side: the personal account for the VoIP service is convenient. It's very easy to set up employees, work schedules, voice messages, and call forwarding. Indeed, the design looks nice and is user-friendly. However, there are also downsides: 1. The second failure occurred in less than a month. 2. Technical support informs that the VoIP employee does not work today, on Saturday. Is it normal that the largest operator in the country has technical support available only on weekdays? 3. Problems are not resolved, but merely postponed, without providing real timelines. First, they promise to fix it in 2 hours, then by evening, and the next morning — again by evening. 4. Calls are lost. One client called (and there is a recording of the conversation where she says she tried to reach us several times and only managed on the 4th attempt) — there is no information about these calls in either the CRM or the VoIP personal account. I sent a letter to technical support — received no response. I gave a couple of stars for the nice personal account — it really is stylish and convenient. It seems that the VoIP service from MegaFon is some kind of by-product: there are no losses, but it doesn't bring in any profits either. So why invest in it?
