This is the worst phone system. Here’s why. 1. You have several personal accounts — one for call recordings and settings, another for topping up the phone system account, and a third for adding balance... 2. The managers constantly change, and each time I have to explain to them what field we work in, how we operate, and what we need. 3. Money after payment can take up to 4 days to arrive... 4. To transfer phone numbers from one legal entity to another, you need to write 4 applications, which take about a week to process. 5. Occasionally, our personal manager disappears, and I have to call the hotline, explaining everything from the beginning again. The hotline doesn’t know if we have a personal manager and advises writing a new application if he has left, to connect a new one. 6. Sometimes calls simply do not appear in the phone system, even though everything is paid for, and the hotline insists that "this cannot happen," apparently believing that clients are collectively lying about being unable to reach us. 7. If you have phones from different regions, you need to write several applications to combine them: one for adding to the personal account, another for the phone system, and if they are different legal entities, even more applications are required. 8. There was a problem with transferring numbers; the hotline said they would send a link to fill out the application, but it turned out to be non-working. After three attempts from different devices, they finally sent the application to our email. In the end: - To change anything, you will need to write a million applications. - No one will promptly resolve your issue. - Forget about a personal manager. - A million personal accounts with different logins and passwords. - It’s better to top up your communication account two weeks in advance.
