We integrated the system into Bitrix24. As a corporate communication tool, it worked quite well, and all calls were recorded. However, we encountered difficulties with analytics. There were other issues as well, but at least we managed to export statistics to Excel. You are assigned a personal manager, but the speed of implementing changes leaves much to be desired. The main problem became access to the cabinet. Finding the correct cabinet address turned out to be quite challenging, as we had to navigate through numerous links. Some cabinets were related to the business account, while others were for the telephony cabinet, which constantly caused confusion.
