I2CRM

The app is excellent, it has never frozen or crashed. The support service responds promptly, the staff is polite and qualified. I have been using it for several years and am completely satisfied. The rates at i2crm are among the most affordable, the conditions are transparent, and I like the way it works better than ***. Thanks to this integration, we were able to increase sales, as we stopped losing clients.

Date of experience: January 14, 2026

Over a year ago, we switched to i2crm. The main reason for changing providers was the failures in the previous service. We haven't encountered similar problems with i2crm; there have only been a few minor issues during this time, which the technical support resolved in just a few minutes. In terms of functionality, this service is no worse than its competitors, and the cost is lower. I definitely recommend it.

Date of experience: October 20, 2025

Complaints about slow responses from technical support led to the implementation of a CRM system. We aimed to improve communication processes. Integrating Telegram and WhatsApp with Bitrix 24 through i2crm helped solve this problem. By using templates, chatbots, and the function of assigning a responsible person for each deal, we achieved positive results. We started receiving more praise, and complaints have stopped being regular. Now we are considering the possibility of integrating other communication channels, as the prices for their connection are quite reasonable.

Date of experience: April 6, 2026

We implemented Vabu through i2crm. The cost turned out to be lower than that of competitors, and the technical support impressed us with its premium service! This allowed us to highlight several key processes for our business. Now the sales department, technical department, and HR specialists use a single corporate number, which has significantly simplified internal communication!

Date of experience: October 28, 2024

Overall, the service is quite good, one of the most efficient. The installation does take longer than the "couple of minutes" stated on the website, but overall everything goes quickly and clearly. There are no complaints about the work. Previously, they couldn't respond to all messages in time, orders got lost among them, and it was hard to keep track of everything. Now that problem is gone; everything is clear, and there's no need to sift through posts to find unanswered comments.

Date of experience: March 9, 2026

Everything for business is done at a high level, it's very convenient to use, and you can quickly organize things across different messengers. You can start by familiarizing yourself with the instructions and watching various video tutorials. There’s always something useful to find. Positive reviews and comments attest to its reliability. It really helps in business. Everything is great, I recommend it to everyone, check it out from time to time!

Date of experience: November 24, 2025

Excellent service, easy setup and a variety of options, timely support, they respond quickly, and you can resolve almost any issue. There are no limits on the number of contacts per month, the sales department continues to operate, unlike other services where work stops when limits are reached. The 7-day trial period is great, allowing you to test everything in real-time. All correspondence in one window increases the efficiency of the sales department.

Date of experience: April 9, 2026

I am using I2CRM and I am completely satisfied. The interface is intuitive, and it was easy to figure out. I had a problem — the diagnosis was done quickly, and they explained in detail what needed to be done. The work was performed well and at a reasonable price. The managers are polite and respond to questions promptly. Overall, the service is reliable, and I will definitely recommend it. Personally, I did not notice any drawbacks.

Date of experience: June 4, 2025

If you sell through social networks, this is very convenient. The service allows you to quickly respond to clients in various messengers. You can keep everything under control and not worry about missing anything. An excellent feature is the ability to send out newsletters and create templates, which saves time. Overall, it's convenient, especially if you constantly interact with clients.

Date of experience: October 18, 2025

I have been using i2crm for working with clients on VK, Telegram, and Instagram for six months now. The main advantage is that all conversations are gathered in one window, which eliminates the need to constantly switch between tabs. The response templates save a lot of time, and the ability to message clients first helps increase the number of orders. Connecting channels went smoothly, and tech support usually responds quickly, within 5-10 minutes. And of course, it's nice that there are no limits on the number of contacts.

Date of experience: December 11, 2024