I2CRM

For two years, we used the services of i2crm and spent over 200,000 rubles on them. Since February 2021, we started having problems with account bans. The issue is that i2crm uses a gray API: it used to work, but now Instagram blocks such integration. We wouldn't have any complaints if they had acknowledged that their solution is no longer relevant and advised us to disable the integration to avoid bans. But they didn't do that and continue to claim that this is an isolated case, which is an absolute lie. We have four Instagram accounts, and all of them were banned. After unblocking, the accounts worked steadily for 10 days, and we didn't use the integration with i2crm, just to experiment, and everything went well. But when we re-integrated, all the accounts were banned within a day. It took us over two weeks to recover, and after that, we decided not to deal with i2crm anymore. Now everything works fine! Conclusion: it's better not to risk their services if you don't want to face bans!

Date of experience: March 27, 2026

My account was blocked on the day it was activated. The first time — with 40 thousand followers, the second — with 21 thousand. They promised that there would be no block the second time, but again there was an irreversible block on the day of activation. They provided no assistance, just ignored me. They don’t even consider it necessary to refund my money, even though I didn’t use their services for a single day. And I won’t even mention the losses we incurred due to the loss of accounts. I absolutely do not recommend their services.

Date of experience: May 15, 2024

We chose this company among many competitors because most of our client interactions happen through Instagram. It's really a convenient solution; now we have complete control over communication with our clients. There are occasional minor service glitches, but they happen very rarely and are quickly resolved by tech support. Rating: 5 out of 5.

Date of experience: January 9, 2025

We chose this option among several others because the price was lower and the trial period was longer than that of competitors. During the testing process, we were satisfied. We mostly communicate with clients through WhatsApp, and it's very convenient: now it's easier to manage communication, messages come instantly, and we send promotional newsletters using ready-made templates. The service occasionally froze, but the support team quickly resolved all issues.

Date of experience: April 13, 2025

I work as an SMM specialist, conducting marathons and intensives on Instagram, and I receive a lot of questions every day about training and other topics. For the convenience of communicating with my followers, I decided to hire an assistant, but she couldn't handle it. After connecting i2crm, it became significantly easier for me, as I was already considering hiring another person. I initially faced some difficulties with the settings, but I reached out to technical support, and they helped me figure it out step by step. I am very grateful and wish this service great success.

Date of experience: December 4, 2024

We installed retailCRM and i2crm based on the integrator's recommendation. We had to do the installation ourselves, but it was good that there was a step-by-step guide; otherwise, it would have taken a lot of time. During the trial period, we saw how many messages were being lost — before, it seemed like the situation wasn't that critical. Now we have no complaints; everything works smoothly, without failures or delays.

Date of experience: June 13, 2025

I am very satisfied and recommend it to everyone! Communicating with clients used to be a real challenge. I constantly had to check WhatsApp and Instagram to find the right comment or message, and if it got pushed down, responses often went off-topic, mixing up the chats. With the installation of i2crm, those problems are a thing of the past. I've spent significantly less time on communication, and there's no more stress from searching for the right chats and forgotten responses. I also want to thank the technical support team, as we faced some difficulties during the installation. They explained everything in detail and answered all our questions, even the simplest ones.

Date of experience: February 22, 2025

I'm glad I found this service. At one point, I had so many messages that it felt like all my time was going into that. After implementing retailCRM, I realized how convenient it is to work with inquiries from the website, and I started thinking about something similar for Instagram and WhatsApp. The specialist who assisted with the CRM system installation recommended i2crm. Now all messages come directly into retailCRM, and there's no need to waste time on additional tools. A unified database and analytics — I'm very satisfied.

Date of experience: May 13, 2025

I was looking for a service and submitted requests to several websites, but i2crm responded the fastest. Since then, I started using their services. A couple of times I had questions for support — they also replied quickly and in detail. The service itself is quite simple, without unnecessary complexities. Everything connects and sends easily. It's nice that there are many different features.

Date of experience: September 18, 2025

I've been using this service for a year now and can't imagine how I managed without it before. Everything works quickly and clearly, no confusion at all. Messages come and go instantly, clients are happy, even thanking us for the quick response. Sales have also increased. I haven't noticed any errors, but it's important to carefully read the instructions and set everything up according to the recommendations. If any questions arise, customer support is always available — we've reached out a few times, and the communication was pleasant.

Date of experience: December 9, 2024