I2CRM

After connecting this service, our page was blocked. At first, we faced temporary blocks, and we were assured that everything was fine. Then we received a permanent block on a page we had developed for over 5 years. Of course, we were told that this was not related to i2crm. Everything was working fine and there were no errors before the connection. I do not recommend it.

Date of experience: April 13, 2026

We installed it in January, and everything is still functioning as promised. The technical support works great, and the price is quite reasonable. I don't know about others, but nothing has been blocked or disconnected for me. At first, I was afraid to enter my account details, but those fears turned out to be unfounded. Everything works without any issues. I definitely recommend it.

Date of experience: November 25, 2025

I set up the integration of Instagram with my CRM system. Before that, I had heard about the possibility of account blocking, so I immediately clarified this issue before connecting. I was explained that there used to be difficulties, but now they have been resolved thanks to the new type of connection. Instagram provides an API, and account blocks do not occur. As a result, we have been using this integration for two months now, and so far everything is working smoothly.

Date of experience: January 26, 2026

The integration of WhatsApp and Instagram into amoCRM was done through a hybrid connection i2crm, and, knock on wood, everything is functioning flawlessly, like Swiss watches. Instagram does not cause any blocking issues, the sales department managers have become more efficient, and the cost of integration is quite low. Excellent service. We are satisfied with what we received for our money. I recommend it to everyone.

Date of experience: September 2, 2025

We use amocrm and decided to integrate it with WhatsApp. The setup was quite simple, and we hardly needed any assistance. I can't say anything definitive about the results of the service yet, but I've noticed that communicating with clients through WhatsApp has become much more convenient. I also want to highlight the affordable price of the service. It would be great if i2crm added integration with Telegram, as we are currently receiving a lot of orders from there.

Date of experience: April 20, 2026

Messages are sent every other time, notifications for the manager do not come, audio files cannot be played, overall, it's a complete mess here. Additionally, automatic renewal is enabled by default. They took the money and are not planning to return it, citing the terms of the offer agreement. In the end: they don't know how to work or communicate with clients.

Date of experience: February 4, 2025

We connected Instagram to the web messenger i2crm. At one point, Instagram sent a warning for using a third-party service. I contacted customer support, and they offered a solution — to switch to a hybrid connection. This didn’t cost me anything, as it’s just a different type of connection. I don’t know all the details, but after that, I didn’t receive any more warnings, and everything is functioning well. I hope it stays that way. Overall, it’s very convenient, as all reactions to stories, comments, and direct messages are now gathered in one window. You can also see how users interact with our account. In general, I recommend giving it a try and choosing the hybrid connection right away.

Date of experience: April 26, 2024

We used *******, and we got tired of it losing connection every month. Now we've switched to i2crm, and in a month, there hasn't been a single disconnection. If this continues, it will become the best on the market in terms of price/quality ratio. The only downside is that the personal account is a bit tricky to navigate, but customer support is always helpful. I recommend it.

Date of experience: December 21, 2025

Sending messages to clients on WhatsApp first from the CRM is a necessity. In these countless dialogues with clients, nothing gets lost. Our team has noticed an increase in loyalty among the audience thanks to the prompt responses from our managers. Thank you, i2crm, for being there for us at the right moment. Working with social media has now become much faster and easier.

Date of experience: July 27, 2025

We hesitated for a long time between various services and tried out trial versions, and ultimately settled on i2crm. Everything works great, and we are pleased with the advanced settings for WhatsApp. The service's pricing pleasantly surprised us; it is significantly lower than that of competitors, plus there is an extended free access option. The support team operates at the highest level, and a special thanks to them! They respond very quickly to all questions and even provided additional free access, which speaks to their high customer orientation. Thank you!

Date of experience: July 14, 2025