I'm glad I found this service. At one point, I had so many messages that it felt like all my time was going into that. After implementing retailCRM, I realized how convenient it is to work with inquiries from the website, and I started thinking about something similar for Instagram and WhatsApp. The specialist who assisted with the CRM system installation recommended i2crm. Now all messages come directly into retailCRM, and there's no need to waste time on additional tools. A unified database and analytics — I'm very satisfied.