The company has both positive and negative reviews. Users appreciate the convenience of the service but also encounter issues with account blocking and ineffective support.
Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.
Review Time
First of all, we have several projects for different geo-regions, and for each of them, we connect our phone number through Zadarma.com. This allows us to track all call recordings and monitor employee performance. The tariff plans are very flexible, and the free PBX is a big plus. We encountered some issues with certain numbers, but the technical support quickly helped resolve them. The call quality can be rated as average.
We collaborated with this company for two years until one morning they disabled the ability to make outgoing calls because one of the employees works remotely from Luhansk. Customer support responds with standard phrases, claiming that one must work from Russia (by that time we had already removed all applications located outside of Russia). However, the block on outgoing calls was never lifted. Work came to a halt, and money is just going down the drain!
The service offers affordable plans and a free PBX. There is a wide range of numbers available. All calls are recorded. There is also integration with the CRM system, which helps avoid information loss. Clients are satisfied and can work even outside the office. Overall, the call quality is good, although there are occasional issues, but the support team always tries to help quickly with any problems that arise.
The service has proven to be very good. The interface is intuitive and convenient. I often use it to find out who called my work number when I can't answer. It helps me not to miss clients. But the service's capabilities are not limited to simple functions like "Call from the website" and "Call tracking." There are many other useful tools that are convenient to use in work. Therefore, I recommend it.
The cloud telephony service is convenient and quite affordable. You can purchase a virtual number (landline, mobile, or a toll-free 8800 number...) and integrate it with the telephony of another provider. For example, I used Zadarma numbers along with OnlinePBX. There is also the option to connect widgets for callback and call tracking. The rates are reasonable, the support is responsive, and the interface is intuitive.
Zadarma is easy and convenient to use. Even those without a technical background can quickly figure out the system. The call quality is top-notch. It provides all the necessary tools for remote communication. The low price for the phone number and the simplicity of setting up a virtual PBX are great. However, when I contacted customer support, the response came with a delay.
It allows you to connect virtual numbers from various regions of Russia and track call recordings. This is very convenient, as there is no need to contact local telephone companies. You can install a callback button from Zadarama on the website; it won't differ in design but will be functional. The prices for calls and numbers are low, and the call quality is quite satisfactory.
The 8-800 numbers are some of the most affordable options available. The terms of use are also quite simple. There is a menu, a virtual PBX, and even a greeting voiceover using robots. Setting up call distribution among employees is easy; you can disable those who are on vacation or have left, for example. Call tracking works correctly, and the support service is always available.
Great choice if you need to purchase 8800 numbers or numbers for different regions. We always use them for subdomains. Everything is very convenient: the interface is easy to master, the prices are reasonable, and there have been no lags. There is a convenient way to track calls, listen to conversations, monitor the work of managers, and so on. I recommend it!
I recommend this IP telephony service. The choice of plans, of course, depends on your needs, but the most suitable one is the "Corporation" plan. We use it for a small call center. Connecting to the CRM took less than half an hour, following the instructions; the integration is free. The call quality is high, there are occasional disruptions, but that's more of a rarity; we haven't had any serious issues in six months. This is an example of how something inexpensive can also be of high quality.
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