Review Time
Websites: sdaldom.su, apart.fr8.ru
Phones: +79035081160, +79035096954, 88007005176
Fake name: Real Estate Agency Planet (Minaeva Svetlana Ivanovna)
Description of the situation:
I saw a suitable cottage for rent on the website gdeetotdom.ru and called the number provided. The girl informed me that the house was available for the dates I needed and that they were ready to book it, but I had to pay an agency fee of 3,000 rubles. The payment had to be made within an hour, during which time they would make a preliminary reservation for the cottage. I was sent information on how to make the payment. Considering that I didn’t have enough time to check all the information about this agency while searching, I paid the agency fee. Eventually, the girl called me back and started talking a lot about how I was given access to the database, that I could search, etc. I told her that I wasn’t interested in all that and asked her to send me the booking confirmation and the contacts for the cottage I had reserved. The girl kept rambling on about irrelevant information, completely ignoring my question. Then I received a message with a phone number, thinking it was the contact for the owner of the house, I called the number. It turned out to be a completely different house, and the woman owner knew nothing about any agencies, etc. At that moment, I realized that the agency was not reliable. I started calling the numbers provided. Everyone (the department manager, +79035096954, support service 88007005176, chat employee on the website) directed me to my manager (+79035081160, Anna). On my nth call to ask where my booking confirmation and contacts were, Anna gave me some very strange information: people were currently living in the house, they would leave tomorrow, and she couldn’t give me the contacts today but would pass them on tomorrow at 8 AM. The next day at 8 AM, no contacts were provided. All the support numbers again sent me back to Anna. Finally, Anna, who got back to me, started by asking, "Oh, didn’t you receive the contacts?" and then suddenly informed me that the cottage was no longer available for rent. But I could use their wonderful database. In response to my outrage, she calmly said that they would find me other options. In the end, two more days passed. They sent me 5 options that completely did not meet the criteria I had repeatedly communicated to the managers of this company. Communicating with any employee I managed to reach felt like a movie plot: either they sent me to the manager, or they politely asked everything, took notes, and then there was no result at all.
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The company sdaldom.su provides an online service related to homes and construction. The website offers information and services concerning construction, renovation, and design of residential spaces.
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