MassDelivery - Email Distribution Service

The support service and moderators are completely uninterested in what is being sent through their platform and who it might humiliate. This is a terrible service: messages end up in spam, and the support behaves arrogantly, outright stating that they profit from the mailings, thus confirming their indifference to the content. They allow competitors to use their platform to spread derogatory information. When you reach out, they demand some kind of proof, as if they are acting as judges of marketing. I do not recommend using this service to anyone.

Date of experience: янв 15, 2025

Excellent service, emails reach the inbox, and the support is top-notch. There are many templates and a convenient adaptive email builder. They only moderate the subscriber base, and you can send out newsletters immediately, but they might block you for spam. I was especially pleased with the speed of the support team—they respond quickly and clearly. Overall, I use the service on the Start plan, which includes 10,000 contacts in the database, and when you calculate the price per subscriber, it turns out to be very cost-effective.

Date of experience: ноя 07, 2025

Overall, the functionality is quite limited, support is decent, but out of 1500 emails, only 10-15% get delivered. The support team claims that the database needs to be "warmed up." Previously, with other services, the delivery rate was significantly higher, so we plan to switch providers. Otherwise, with only 10% delivery from any database, the situation won't improve.

Date of experience: июл 07, 2025

The delivery of emails is carried out at a high level. The company has various channels, and they do not allow spammers on quality servers. If your subscriber base is in order, the delivery will be 100%. Additionally, there are many tools offered that other services do not have, such as surveys and event-based emails. The support works efficiently, responding quickly and substantively. Overall, we can recommend it.

Date of experience: окт 25, 2024

Masha Yegorova and this person are the same. Thank you for your feedback. The authors of the newsletters you are complaining about do not violate any service rules or legislation. We ask you to resolve your personal issues independently; in response to some of your complaints, we have made concessions and limited the newsletters. Your feedback does not reflect the truth and does not pertain to the quality of the service. Your behavior does not align with the norms of an adult and reasonable person.

Date of experience: сен 10, 2025

Terrible liars. The semi-director from the number +37368799889 promised to stop the scam mailings, but they continued. They claimed that their link forwarding servers are not related to them. I provided evidence that these are their servers, but they pretend not to understand. They immediately hide their information in the domain details, although the domain history remains accessible. Compare: "technicalContact": { "name": "A*** A***", "organization": "Private Person", "street": "Mo***", "city": "Kishinev", "state": "Kishinev", "postalCode": "M***", "country": "MOLDOVA, REPUBLIC OF", "email": "[email protected]", "telephone": "37368799889". Horrible! They don't understand who they are dealing with. p.s. The data was taken from the website whois-history.whoisxmlapi.com.

Date of experience: июл 21, 2025

The service is of high quality, and my transition went smoothly and without difficulties. The transfer of the database and the setup of data collection turned out to be quite simple. I missed the feature to view the web version of auto-link emails, and at my request, they added it in just two days. Additionally, they implemented several other features I mentioned, which shows their attention to customers and willingness to work for them. The support team is very attentive to requests and helps solve all arising issues. I also noticed that the subscriber conversion rate has increased to 95%, meaning that out of 100 people, 95 confirm their subscription — something that never happened on other platforms before. The open rate for mass mailings has also increased.

Date of experience: мар 26, 2026

Terrible service. They ignore complaints about fraudulent mailings. The response from customer support was: "You did not provide us with a court decision." They are not interested that hundreds of customers have been affected. They delete reviews and comments on social media. They communicate condescendingly and promise that their director will call, but he prefers to hide behind his employees. I DO NOT RECOMMEND. p.s. They provoke rudeness and then threaten that they have a recording of the conversation.

Date of experience: июл 03, 2025

I have been using MassDelivery for work for over a year now. Although it is not the only email marketing service, it holds the top position on my list. The service is absolutely simple and intuitive. Setting up and sending newsletters is effortless. The functionality of MassDelivery truly deserves a rating of 5! With it, you can create mass mailings, beautiful responsive emails, conduct surveys, and much more. There are many ready-made templates that significantly simplify the process of creating newsletters. It's important to note that there is no moderation for mailings. After sending, you can review the statistics in convenient graphs. It's nice that the statistics can be integrated with Yandex.Metrics and Google Analytics. The service offers 5 pricing plans, one of which is free. Although the free plan has limitations on the number of subscribers and emails, it’s a great opportunity to test the service without any financial investment. I recommend MassDelivery to anyone who regularly engages in mass mailings.

Date of experience: сен 15, 2025

The service is very convenient and functional, offering detailed instructions for creating newsletters and using other features. The free plan is a great option for companies with a small subscriber base. Up to 1,000 subscribers is significantly more than many competitors offer. You can send up to 50,000 emails per month, and you also get 10 MB of file storage on the server as a bonus. We used MassDelivery for clients of a fabric and haberdashery store in our city and were pleased with the results, after which we switched to a paid plan. Among the available features, I particularly liked the template catalog, the ability to personalize emails (which is essential in email marketing), list segmentation, and the subscription form generator. It's a pity that the service team seems to have forgotten about their "Newsletter Catalog" and doesn't update it. It would be great to have the option to subscribe to other newsletters created through MassDelivery to gather some ideas.

Date of experience: мар 28, 2026