Wahelp

Working with this CRM left me with an extremely negative impression. The developers seem to live in their own world. The interface is overloaded and inconvenient to use: to complete the simplest tasks, you have to make a ton of unnecessary clicks, and the module structure is so confusing that it's just absurd. Instead of speeding up work, the system constantly lags and creates obstacles. The company's policy is especially disappointing. Instead of improving core functions, they offer to purchase "extended packages," but for extra money, you get the same problems, just in a new design. None of our requests for improvements were fulfilled. As a result, the service causes more problems than it solves. A CRM should help a business grow, but here there is only stagnation and indifference.

Date of experience: August 12, 2025

I've been using Wahelp for about a year now, and to be honest, at first, the service promised a lot — a unified interface for messengers and integration with CRM. But the reality turned out to be less rosy. The integrations with amoCRM have errors. There are often duplicate contacts, and messages get lost — either they don't arrive at all or they come twice. If you're planning to sign up, don't rush. First, test it for a short period, keep an eye on the integrations and mailings, and have a backup plan in case of issues. In my opinion, this service is more of a compromise than a reliable solution; there are competitors with fewer problems.

Date of experience: December 24, 2025

At first, I was skeptical about this service, thinking it was just another hassle. But now I can't imagine how we managed without it! All messages are collected in one window, you can see who wrote what to the client, and the chat history is always at hand. Even small things like message templates save a lot of time. It works flawlessly — a real pleasure!

Date of experience: November 11, 2024

There are constant problems with sending notifications. The response from tech support takes at least an hour. Today, one of the notifications was never sent. From 12:00 to 16:00, the problem was not resolved. The employee Artem ignores the chat and does not connect me with management, claiming that he can't do anything. When I asked him to manually send one notification that didn't go through due to my mistake, he simply refused and stopped answering my questions. Previously, another employee resolved such situations without any issues. But Artem seems uninterested. I fully pay for the services, but I do not receive them in full. This dismissive attitude towards loyal customers makes me consider abandoning these services.

Date of experience: October 13, 2024

Automated messages, reminders, and auto-responses work flawlessly. Clients receive appointment confirmations automatically, without the need for manual intervention. We didn't even expect that processes could be simplified so significantly. The service fully justifies its costs and brings in much greater profits. I am the owner of a dental clinic, and it's hard to imagine what chaos there would be without this, especially considering the lockdowns and delays.

Date of experience: March 16, 2026

I can't get in touch with support. In the middle of the month, they changed the subscription price and the subscription period became three months, even though we didn't connect any additional services! The hotline sends me to chat support, but no one responds in the chat. It's unclear how to resolve this issue now, they don't react at all! I don't know who else to turn to.

Date of experience: July 23, 2024

Wahelp has become a real find for us. Now the administrators don’t have to answer the same questions a hundred times or call clients with reminders about appointments. All communications are conveniently gathered in one window, and nothing gets lost. Clients respond faster. For me, as an owner, the most important thing is that the client database is now under reliable protection. I sleep more soundly.

Date of experience: November 17, 2025

We use this service for sending out newsletters for holidays and various events. The open rates of the emails are high, and clients have started coming more often in response to the invitations. Attendance has noticeably increased, which has led to a rise in profits. The chatbot independently collects applications and registers participants for workshops, and the best part is that all of this happens in one window from different messengers, which is very convenient. We never thought we could relieve the administrator like this. Now we can't even imagine how we worked without this service. Everything is just wonderful.

Date of experience: June 2, 2025

We have been collaborating for about three years and have already completed two projects. We are tired of the constant problems with support. They transfer templates from WhatsApp to Telegram themselves, and over time, it turns out that some of them stop working. How is that possible? The answer is always the same: "You set everything up yourself." I don't understand the nuances of the setup, and I have questions that are answered very briefly. When you ask them to check again, new problems arise. This only causes frustration, the license is expiring, and we are leaving!

Date of experience: June 13, 2025