Our flower shop has had a Telegram channel for a long time, where we try to respond to customer inquiries promptly. Many people discuss their orders there, clarify their wishes, and delivery times. We promise 24/7 support, but it's quite challenging. The smartphone is always at hand, even at night, and I try to respond quickly to messages. But this can't go on for long. I knew that many use bots in their channels, but I didn't know how to implement it since we don't have any IT specialists. I found out about Uni online, read the reviews, and decided to try creating a bot myself. And it worked, although I still can't believe it. The AI handles the tasks excellently.
