It all started with submitting reports to government agencies through Sbis and EDO. Then I connected Sbis Presto in my café, switching from another program, and I have been using it for over a year now. I don't regret it at all. After a year, I installed Sbis.Retail in my store. The functionality of Presto for the food service industry is indeed advanced; it can be confusing, and it was not easy at first. But gradually, with the support of technical support and managers, I began to understand it, and the process became more and more engaging. I want to note that technical support operates around the clock, and most questions are resolved quickly. If something cannot be resolved immediately, you can leave a request, and it will definitely be processed. Sometimes I encountered less competent specialists, but that is more of an exception. You could call it minor shortcomings. Additionally, things like EGAIS, alcohol declarations, veterinary certificates, labeling, and the honest sign are processed in one window and one program, which is very convenient. I especially want to highlight my manager Alexei, with whom I launched Sbis Presto and then Sbis.Retail. He solves the most complex tasks that seem almost impossible and always sees them through to the end. He is always available and understands the tasks at hand, being 100% client-oriented. Overall, I give him 10 out of 10! I would like to see improvements in the order reception functionality for delivery. Orders do not automatically go to the admin or bar tablet, nor to the kitchen. They need to be carefully monitored in a separate delivery menu window, and there is a chance of missing an order, which creates a risk of human error. But this may be related to my specific situation; for others, it might be perfectly fine. Overall, I definitely recommend this platform.
