I have been working with SBIS for over 10 years, dealing with reporting and modifications. Any problems that arose were always resolved quickly and efficiently. But the day I agreed to transfer all the client's EDO data from one account to another became a real nightmare. This process has been going on for more than three weeks and is still not completed. The reporting was connected in the new account immediately for the transferred company, but the EDO archive has yet to be restored. Every day I call, waiting for over 30 minutes for an answer, and every time I get the same response: "Someone will contact you," "I will pass it on to the executor so they can get in touch with you." Three weeks have passed, and during this time, 20,000 rubles have been paid. It's just absurd.
