RetailCRM offers a variety of interesting pricing plans, but they may seem too expensive for small businesses. Based on my own experience, I recommend choosing a plan that charges per user. The thing is, with the order-based payment, there is also a subscription fee, and under high workload conditions, that plan becomes unprofitable. Among the advantages, the adaptation for e-commerce stands out – it's much more convenient to work with this CRM in this segment than with Bitrix24, which was used previously. Bitrix created additional complications, while this system, on the contrary, simplifies processes. For example, filling out cards is easy and straightforward. There aren't many integrations, but they all work correctly, without bugs. If you have basic programming knowledge, you can also set up automation.
