I expected simplicity from the CRM, but I encountered a multitude of features. On one hand, that's not bad – the system has extensive capabilities. On the other hand, I had to spend a lot of time figuring it out, training colleagues, and setting everything up. The price is average; I pay about 7,000 a month, and the entire team works in it. There is an option to expand the database, cloud features, and so on, but for now, the current volumes are sufficient. I integrated the CRM with the website, and the forms transfer all client data into the system. For remarketing, it works great with Yandex.Direct, Ads, and social media ad accounts. Alongside processing applications, you can organize workflows within the team. The system has a chat, permission divisions, and other features. The access restrictions are perfect for working with clients; I restricted access to certain deals for some of them. I can assign tasks to employees online and track their completion. There are also profiles for employees that store all personnel information, such as vacations and tenure. I really like the profiles in this CRM; they are fully customizable. I can set up all the fields for clients, deals, and applications, and in some cases, even establish relationships between them. Overall, the functionality is very rich, and I probably missed many aspects. It's a pity that it's all complicated to set up correctly. Otherwise, I would have to use a limited version of the CRM instead of a full-fledged system for automating work.
