Our department and the company as a whole have long been automated, but we used a multitude of specialized tools: separate spreadsheets for clients, a separate program for entering data to print contracts, separate reminders and mailings through another service. You can imagine what happened when we brought on a new employee... And if someone got sick, transferring clients to another manager became a real problem. Those who have faced this will understand me. This led to the need to find a system that could solve at least a large part of our tasks. We started gathering information, comparing offers and prices. That's how we stumbled upon the CRM Simple Business, downloaded the trial version, and tasked our sysadmin with figuring it out. In the end, we got a complete set of office, marketing, accounting, warehouse, and other tools in one system for a symbolic price, which doesn’t look overloaded and is easy to use. We are glad that our search was successful and we found our CRM.
