Support works very slowly and does not resolve issues, responding with generic phrases. As for payment for the courses, there are often technical glitches that prevent users from making payments. As a result, a person who wants to buy a course faces difficulties with payment and turns to the school's support. For example, I wrote to Monecle's support and waited up to two hours for a consultant to respond, which only led to new questions that again took a long time to get answers for. This definitely negatively affects the school's reputation and its income. Interestingly, when I expressed my dissatisfaction in the chat, instead of an adequate response and changes in their operations, they decided to freeze all products and even the balance for withdrawals. We are preparing a lawsuit with a lawyer. I do not recommend this service. I have seen many negative reviews about them on Telegram, and despite that, I still signed up and now regret it.
