When the program was still being developed, the support at Bifit Cash was helpful in resolving any issues. However, the attitude of some employees has worsened now. The last straw for me was when a girl answered my call. I had problems with the barcode and QR code scanner, and the employee advised me to contact another service for its repair. I explained that this situation had happened before, and we were helped to connect the scanner through Uni Desk. She started to argue with me. In the end, I said that I would call another Bifit Cash employee. Fortunately, a customer helped me figure out the system and connect the scanner; he noted that the port on the Bifit Cash side was disconnected. Shouldn't customers be doing the work of employees? What are we paying for? I also requested that a product not be removed from sale, but this issue has still not been resolved, even though the product is on the shelves. Because of this, there is a queue at the cash register while the product is not available for sale, and the cashier should not be dealing with such issues. The product should be sold so that customers leave satisfied. I would like Bifit Cash to pay more attention to its clients and raise the level of professionalism in their support service. After all, there are specialists who understand the problems of their work, and there are those who do not wish to delve into the essence of the issue.
