ExchangeX

4.1
Rating 4.1 · 8 reviews
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Doktor Kto

I submitted a request for an exchange from PayPal to Yoomoney, indicating that my PayPal account is unverified, as stated in the exchange rules. After that, they started asking me for personal information, a photo of my passport, my phone number, and a screenshot of my payment history. When I provided all the requested information, they canceled my request, citing the unverified PayPal account, and deleted my account. They simply collected my personal data and deleted my account.

Cons
  • Request for personal data
  • Cancelled application without explanation
  • Deleted account without warning
  • Do not follow exchange rules
  • Inadequate customer service
1
Date of experience: June 8, 2025