In my opinion, the CRM system from Envybox is one of the best solutions for the sales department. It is intuitive and user-friendly. If my employees couldn't master Bitrix24, they felt comfortable with this system from the very first day. Of course, after working with Bitrix, understanding a proper CRM is much easier, but even starting from scratch is not difficult. The system has many convenient features. For example, working through buttons allows us to automate many processes. My team and I set up the logic of the buttons and defined action sequences, for instance, for calls. As a result, routine tasks have decreased. There are also useful options for quick data entry, automatic task assignment to less busy employees, and the ability to set tasks. The system includes all the necessary basic functionality, including reports, funnels, and reminders. We successfully integrated it with our website and telephony, as well as synchronized it with other services, particularly SMS campaigns. The cost of the system is quite reasonable, but it’s more advantageous to pay for a year upfront. In my department, 4 people use the CRM, so it ends up being about 1,600 rubles a month, which is quite acceptable. I also recommend checking out other solutions from Envybox, through which I discovered the CRM. They have excellent callback, online chat, quiz forms, and much more.
