The call center and sales department managers work terribly. There is a complete lack of customer orientation. Yesterday afternoon, one of the managers accepted a request for a consultation with a technical specialist on working with marketplaces, as he did not have the necessary information. The request was scheduled for 9:00 AM. At 10:00 AM, the manager himself started calling support to find out why the call hadn’t come in. They began asking questions: what is the specialist's name, what is the request number. How am I supposed to know this information when I have 20 calls on different issues throughout the day? I'm reaching out to you to purchase your product! The specialist searched for my request for 10 minutes. When the manager finally found it, she said, "We respond within 8 hours after receiving the request. Please wait!" What kind of approach is this? Why do you set a time for a call? I, like you, have my own business and schedule. It’s now 1:04 PM, and no one has called back!
