citrus.ua

2
Rating 2 · 3 reviews
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Pokupatel2016

On the 1st, I ordered a product online through the website, and on the 2nd, no one called to confirm the order. In the evening, I called customer support (16:22) and was told that they would call me back in an hour, but no one called back. Then I called again (17:17) and was promised a callback, but once again, no one called back. In the evening of the 2nd, I ordered the same product through the website again, and on the 3rd at 18:50, I finally received a call to confirm the order. So, to buy a product on your site, it takes three days; you operate extremely slowly, which can only leave NEGATIVE impressions of your store. I was expecting to receive the product on Friday, but now I will get it on Monday, meaning one order takes one week. I have no words, just a lot of negative emotions and wasted time.

Cons
  • Долгое время ожидания ответа
  • Не перезвонили в обещанный срок
  • Неудобный процесс заказа
  • Негативные впечатления от сервиса
  • Задержка с получением товара
2
Date of experience: ноя 03, 2016