ChatApp

Артем Дорошенко Guest

Great service for multichannel communication. The only downside is the high cost. You have to pay separately for each channel when connecting, which makes it unprofitable if you only have 1-2 channels, as you can manage messages without it. However, with a large number of channels, the price can become significant. Overall, the service works well and really simplifies communication with clients.

Date of experience: янв 23, 2025

Василий Луконькин Guest

10 months ago

ChatApp allows you to create a cloud contact center for multichannel customer service. Operators can receive messages from various channels, such as messengers and social networks, all in one window. For example, if a client writes through WhatsApp or Telegram, the message goes to ChatApp, and the operator replies, with the response returning to the same channel. The system keeps a complete history of conversations and client information. Everything works smoothly, messages are delivered instantly, and no information is lost. To simplify operators' work, there are quick response templates, and to replace operators at night, you can create a chatbot, which doesn't require special skills – the bot is set up in a user-friendly interface. You can also configure dialogue distribution scenarios, monitor operator activity, and track statistics on customer interactions. A CRM for working with clients is not needed. The contact center operates in the cloud, but integrations with amoCRM, Bitrix, and YClients are available.

Date of experience: ноя 21, 2025

Евгений Яковлев Guest

1 year ago

The service is really excellent; I've been using it for several months. It's convenient to receive all client messages in one place and respond to them right away, which helps avoid losing information and getting confused in different messengers. I also set up a bot. The builder is visual, but I had to put in some effort to get everything set up correctly. The bot is very helpful when I can't respond myself. Overall, I'm very satisfied. I only have one wish – I would like to change the pricing structure. It would be great to pay not just for the connected channel as a whole, but also for messages from clients. I have accounts on Instagram and Facebook where messages come in occasionally, but very rarely. Paying around 3,000 for their connection is too expensive since they are hardly used. I would be willing to connect them for free and only pay for the messages.