We set up integration with amoCRM through Pact, and it's just great. Now we can communicate with clients through different messengers and social networks in one window without losing the familiar interface. All correspondence is saved in the cards, and requests automatically turn into deals. The system works reliably, messages come in quickly, and there are no duplicates of new messages in the deals. There hasn't been a single failure in several months. As for newsletters, this option is much more cost-effective than traditional services, although it depends on the size of the database — that's how it is for us. For those who don't use CRM, there's a standard web version with a simple interaction system: you can chat from your personal account, add notes, assign managers, and create filters. But it's definitely better to integrate with a full-fledged CRM.
