To date, we have over 500 clients, and the database remains active. We are engaged in wholesale supplies, so it is essential to maintain constant communication with our clients. Over the past couple of years, we have noticed that some clients are leaving. Figuring out the reason for this is quite challenging. We have many managers working remotely, so the main reason for implementing Amber was to control and automate task assignments for the managers. We set up analytics for each manager, and everything looks very clear. Unreliable employees become noticeable right away. Firstly, we save on salaries, and secondly, we provide our clients with quality services and support. After implementing the CRM system, client churn has significantly decreased.
