I booked and paid for a ticket from Vladivostok to New York with a layover in Moscow, where I had only three hours between flights. In the end, I received two separate tickets: one for the flight to Moscow and another for the flight to New York. This is no longer a transit flight, as I have to collect and check in my luggage, and if the flight is delayed, I might miss my connection! I had to go back and lost 4500 rubles. Customer support was absolutely unhelpful: at first, they assured me it was one ticket, but when I called Aeroflot, they confirmed that it was two different tickets. When I called support again, they said it was a glitch in their booking system, and the order didn't even show that I had two tickets.
