First, they suspended the ability to top up with cryptocurrency in USDT (and some other options) for several months, then 3 or 4 months ago, under the pretext of technical work, they disabled all Union Pay cards. They continue to charge for the card service, but the card is completely unusable. At all! The card cost $100. What annoys me the most is their newsletters to all clients about "reliability." An awful company of scammers. Protect your money and nerves, don't deal with them.
