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margarita_d

I have been working with this platform for 6 years, and at first, everything seemed fine; I even remember they had an office in Moscow. But over time, it became clear that everything was not working as it should: it constantly freezes, opens with difficulty, and there are no visible improvements. I have a "business" plan, and the domain was supposed to be a gift; I never paid for it separately. I always paid for a year in advance, but each time I encountered a tricky scheme: I would receive an email with a discount promotion, but the price on the website was different. I had to prove that I was offered a promotion, and this was a constant problem.

Recently, I paid for the plan before the New Year, but no one warned me that due to changes, someone else had purchased my domain. The consultant said it needed to be paid for, but if I had been notified in advance, I would have done it. Now all my hard work over the years with the site has been in vain; advertisements all over Russia – all for nothing. The consultant in the chat responds with templates, and on the phone, they don't understand what's going on at all. They sold my domain name without warning, and that is very upsetting. I do not recommend this platform with its constant problems and shortcomings. I am deleting the site and do not regret the annual payment; let it stay with them. It's better to find a more user-friendly platform to know exactly what you are paying for.

Pros
  • Домен в подарок
  • Долгосрочное сотрудничество
  • Скидка при оплате
Cons
  • Проблемы с производительностью
  • Недостаточная поддержка клиентов
  • Отсутствие уведомлений о изменениях
  • Неясные условия акций
  • Шаблонные ответы консультантов
2
Date of experience: мар 19, 2019