While I was on the site, everything was going fine. On January 31, 2025, I submitted a request to withdraw funds to my bank card, but there has been silence; the money has not arrived. It was supposed to be credited on February 1, 2025, and now the new date is February 8, 2025. Support is unresponsive; they haven't replied for several days, and I don't understand what the problem is. I hope this situation gets resolved as soon as possible.